Operating context
Early in 2020, the COVID-19 pandemic quickly transformed the way Canadians interact with the world. From telework and virtual schooling to virtual gatherings with family and friends, and more online shopping and entertainment, Canadians relied on high-quality broadband Internet access service more than ever.
In response to this new reality, the Canadian Radio-television and Telecommunications Commission (CRTC) extended some of the deadlines for its proceedings to allow Canadians wishing to participate, as well as the industry, more time to adjust. The pandemic also forced the CRTC to innovate in the virtual space. On top of new virtual work meetings, public hearings that normally would be held in-person, including the Canadian Broadcasting Corporation/Société Radio-Canada licence renewal hearing, were now also held virtually.
At the same time, the global communications landscape has continued to rapidly advance. The CRTC continued to stay abreast of ongoing disruptions in the communications sector, and to increase its knowledge base of the trends and its understanding of their implications for a world-class Canadian communications system through knowledge partnerships and dialogue with Canadians.
Throughout 2020-21, the CRTC also prepared for potential changes to the Broadcasting Act that could have resulted from the Royal Assent of Bill C-10. The CRTC planned for efficient and effective implementation of these changes and the immediate impact they would have on its operations.
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