Telecom - Staff Letter addressed to the Distribution List

Gatineau, 10 July 2026

Reference: 1011-NOC2023-0056

BY EMAIL

Distribution List

Subject: Requests for Information to support the CRTC’s monitoring of the wholesale high-speed access (HSA) framework established in Telecom Regulatory Policy 2024-180

In Telecom Regulatory Policy 2024-180, the Commission indicated that it was committed to monitoring market conditions to ensure that the high-speed access (HSA) framework achieves its policy objectives.

In Telecom Decision 2025-154, the Commission reiterated its intent to closely monitor the relevant markets, indicating that the focus of its monitoring would include (i) market shares of incumbent carriers (including out-of-territory market shares) and independent Internet service providers (ISPs) by province, (ii) incumbent out-of-territory subscribers that bundle wireline and wireless services, and (iii) new incumbent investments in fibre facilities.

Attached to this letter is an appendix with requests for information (RFIs) issued to the distribution list. Responses to the RFIs in the appendix are due by 4 September 2026. Please note that Commission staff anticipates issuing additional RFIs as part of the Commission’s approach to monitoring the use of its wholesale HSA framework.

All documents filed must be received, not merely sent, by the date provided.

The Commission requires that you submit your documents electronically by using the secured service “My CRTC Account” (Partner Log In or GCKey) and filling in the “Telecom Cover Page” located on the Commission’s website. Please note that the link to access the system can be found at the very bottom of that web page. That web page also contains additional information on submitting applications and other documents to the CRTC using My CRTC Account.

As set out in section 39 of the Telecommunications Act and in Procedures for filing confidential information and requesting its disclosure in Commission proceedings, Broadcasting and Telecom Information Bulletin CRTC 2010-961, 23 December 2010, persons may designate certain information as confidential. A person designating information as confidential must provide a detailed explanation on why the designated information is confidential and why its disclosure would not be in the public interest, including why the specific direct harm that would be likely to result from the disclosure would outweigh the public interest in disclosure. Furthermore, a person designating information as confidential must either file an abridged version of the document omitting only the information designated as confidential or provide reasons why an abridged version cannot be filed.

Sincerely,

Original signed by

Douglas Heath
Director General, Telecommunications Policy
Telecommunications Sector

c.c.: Philippe Kent, CRTC, Philippe.Kent@crtc.gc.ca
Mahmoud Obeid, CRTC, Mahmoud.Obeid@crtc.gc.ca
Sheila Leach, CRTC, Sheila.Leach@crtc.gc.ca
Matthew Keller, CRTC, Matthew.Keller@crtc.gc.ca

Attachments (3)

• Distribution List
• Guidance on Submission Format
• Requests for Information

Distribution List

Bell Canada: bell.regulatory@bell.ca
TELUS Communications Inc.: regulatory.affairs@telus.com
Saskatchewan Telecommunications: document.control@sasktel.com
Rogers Communications Canada Inc.: regulatory@rci.rogers.com
Videotron : regaffairs@quebecor.com
Cogeco: telecom.regulatory@cogeco.com
Eastlink: regulatory.matters@corp.eastlink.ca

Guidance on Submission Format

The Commission is aiming to help parties respond in a more consistent format and support accurate data collection.

Format:

• Provide quantitative responses in a format that can be copied and/or edited.
• Do not provide tables as images.
• Excel is preferred to Word documents or PDF formats.

Naming conventions:

Use the following naming conventions for provinces:

Speeds:

• Provide no more than 10 speed bands.
• Identify the ranges and categories that you group together as required.

Using Symbols:

• Do not use the dollar sign ($), hash (#), or bracket with values and data points inside cells.
• For negative values, use only the minus sign (-), brackets, or a red font.
• Provide values with or without the 1000 separator (comma). Do not use a space instead of the 1000 separator within the value.

Miscellaneous Instructions:

• When providing a community’s name, include the name of the corresponding province.
• Do not leave rows blank within the data range.

Appendix – Requests for Information

Questions for all Incumbent Carriers

1. For 31 December 2025 and for 30 June 2026, for both of the following categories:

   1. In-territory: your traditional wireline incumbent serving areas
   2. Out-of-territory: all areas outside your traditional wireline incumbent serving areas

   Provide by province and by brand (e.g., main brand, flankers, affiliates) the total number of:

   1. stand-alone retail residential wireline Internet subscribers;
   2. retail residential wireline Internet subscribers that also subscribe to at least one mobile wireless service offering;
   3. retail residential wireline Internet subscribers that also subscribe to only other non-mobile wireless service offerings. Provide a brief list of the other non-mobile wireless service offerings you have available to bundle (e.g., local voice, television, home monitoring, etc.); and
   4. total retail residential wireline Internet subscribers.

   Provide the information in the following table. Submit one (1) sheet / table for each date.

   Territory IN/OUT	Province	Brand	Total stand-alone Internet subscribers (A)	Total internet subscribers that also subscribe to a wireless service (B)	Total internet subscribers that also subscribe to only other non-wireless services (C)	Total retail Internet subscribers (residential) (A+B+C)

2. For 31 December 2025 and for 30 June 2026, provide: the total number of out-of-territory retail residential wireline Internet subscribers you serve using another company’s wholesale HSA services. Break this information down by province, by underlying wholesale providers, by brand and by speed band. Provide the information in the following table:

   Province	Underlying Wholesale Provider	Brand	Speed Band	Total out-of-territory retail Internet customers

3. Provide a quarterly forecast for the next two (2) years of your expected out-of-territory retail residential wireline Internet subscribers that will be served using another company’s wholesale HSA services. Break this information down by province and by expected underlying provider.

4. For 31 December 2025 and for 30 June 2026 provide by province, by wholesale HSA customer, by speed band, and by access technology (e.g., fibre-to-the-premises [FTTP], third-party internet access [TPIA], fibre-to-the-node [FTTN], etc.) the total number of wholesale HSA access lines provisioned. Provide the information in the following table:

   Province	Wholesale HSA customer	Speed Band	Total number of access lines

5. For both your incumbent in-territory serving areas and your out-of-territory areas, provide, by province, the total number of subscribers that cancelled retail Internet services (outward subscribers) offered by your company (including its affiliates) from 1 January 2026 through 30 June 2026.
6. For both your incumbent in-territory serving areas and your out-of-territory areas, provide, by province, the total number of new or returning retail Internet service subscribers (inward subscribers) gained by your company (including its affiliates) from 1 January 2026 through 30 June 2026.

7. For your incumbent in-territory serving areas, provide the average monthly retail price (including promotional and time-limited discounts) paid for stand-alone retail Internet services by new or returning (inward) subscribers and the number of subscribers at that speed tier. Do not include employee discounts/pricing, discontinued offers, or other rates not offered (or available) to retail subscribers (or the public). Provide this information for January 2026 through June 2026 by province, by brand, and for each of the following speeds:

   1. Less than 1 Gbps (identify speed offered);
   2. 1 Gbps or 1.5 Gbps (identify speed offered); and
   3. Greater than 1.5 Gbps (identify speed offered).

   Province	Brand	Speed Tier	Price	Subscribers
   		Less than 1
   		1 – 1.5
   		Greater than 1.5

8. For your incumbent in-territory serving areas, provide the average monthly retail price (including promotional and time-limited discounts, and including any attribution associated with a bundle) paid for retail Internet services by new or returning subscribers who bundled their retail Internet service with a wireless service and the number of subscribers at that speed tier. Do not include employee discounts/pricing, discontinued offers, or other rates not offered (or available) to retail subscribers (or the public). Provide this information for January 2026 through June 2026 by province, by brand, and for each of the following speeds:

   1. Less than 1 Gbps (identify speed offered);
   2. 1 Gbps or 1.5 Gbps (identify speed offered); and
   3. Greater than 1.5 Gbps (identify speed offered).

   Province	Brand	Speed Tier	Price	Subscribers
   		Less than 1
   		1 – 1.5
   		Greater than 1.5

9. Provide an estimate of the discount in retail price that subscribers receive when subscribing to a bundle which includes retail Internet service:

   • Provide the average monthly advertised retail price of your two most popular bundles and identify the services included.
   • Calculate the bundle discount as the estimated total price of the average standalone monthly advertised prices of the individual bundled services minus the average monthly advertised retail price of the entire bundle.
   • Do not include employee discounts/pricing, discontinued offers, or other rates not offered (or available) to retail subscribers (or the public).

   See example below.

   Bundle	Price of Bundle ($)	Price of Service 1 ($)	Price of Service 2 ($)	Price of Service 3 ($)	…	Discount Value ($)
   Internet + Wireless	90	50	50			10
   Internet + Wireless + Television	135	50	50	50		15

Question for ILECs

10. Provide an update on all communities where your company has introduced or accelerated investment in FTTP facilities since 1 January 2026 for both in-territory and out-of-territory, indicating the number of potential households that may benefit from this investment. Indicate the province the affected community is part of.

Question for Cablecos

11. Provide an update on the progress of your company’s network upgrades (e.g. DOCSIS 4.0) since 14 August 2024. Indicate the number of potential households by province that may benefit from this investment, any associated costs incurred thus far, and any expected future investments.
12. Identify any communities where investment plans have changed after 14 August 2024, with regards to either increased investment or reduced investment. Explain the reasoning behind these investment decisions. Indicate the province the affected community is part of and provide estimates on the number of impacted households.

Date modified:

2026-07-10