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Telecom - Staff Letter addressed to the Distribution List

Gatineau, 28 November 2025

Our Reference: 1011-NOC2023-0056

BY EMAIL

Distribution List

Subject: Requests for Information to support the CRTC’s monitoring of the wholesale high-speed access (HSA) framework established in Telecom Regulatory Policy 2024-180

In Telecom Regulatory Policy 2024-180, the Commission indicated that it was committed to monitoring market conditions to ensure that the high-speed access (HSA) framework achieves its policy objectives.

In Telecom Decision 2025-154, the Commission reiterated its intent to closely monitor the relevant markets, indicating that the focus of its monitoring would include (i) market shares of incumbent carriers (including through out-of-territory usage) and independent Internet service providers (ISPs) by province, (ii) incumbent out-of-territory subscribers that bundle wireline and wireless services, and (iii) new incumbent investments in fibre facilities.

Attached to this letter is an appendix with requests for information (RFIs) issued to the distribution list. Responses to the RFIs in the appendix are due by 08 January 2026. Please note that Commission staff anticipates issuing future RFIs as part of the Commission’s approach to monitoring the use of its wholesale HSA framework.

All documents filed and served must be received, not merely sent, by the date provided. Parties are to send an electronic copy of all documents to Commission staff copied on this letter.

The Commission requires that you submit your documents electronically by using the secured service “My CRTC Account” (Partner Log In or GCKey) and filling in the “Telecom Cover Page” located on the Commission’s website. Please note that the link to access the system can be found at the very bottom of that web page. That web page also contains additional information on submitting applications and other documents to the CRTC using My CRTC Account.

As set out in section 39 of the Telecommunications Act and in Procedures for filing confidential information and requesting its disclosure in Commission proceedings, Broadcasting and Telecom Information Bulletin CRTC 2010-961, persons may designate certain information as confidential. A person designating information as confidential must provide a detailed explanation on why the designated information is confidential and why its disclosure would not be in the public interest, including why the specific direct harm that would be likely to result from the disclosure would outweigh the public interest in disclosure. Furthermore, a person designating information as confidential must either file an abridged version of the document omitting only the information designated as confidential or provide reasons why an abridged version cannot be filed.

Sincerely,

Original signed by

Douglas Heath
Director General, Telecommunications Policy
Telecommunications Sector

c.c.: Philippe Kent, CRTC, Philippe.Kent@crtc.gc.ca
Mahmoud Obeid, CRTC, Mahmoud.Obeid@crtc.gc.ca
Sheila Leach, CRTC, Sheila.Leach@crtc.gc.ca

Attachments (2)

  1. Distribution List
  2. Requests for Information

Distribution List

Bell Canada: bell.regulatory@bell.ca
TELUS Communications Inc.: regulatory.affairs@telus.com
Saskatchewan Telecommunications: document.control@sasktel.com
Rogers Communications Canada Inc.: regulatory@rci.rogers.com
Videotron: regaffairs@quebecor.com
Cogeco: telecom.regulatory@cogeco.com
Eastlink: regulatory.matters@corp.eastlink.ca

Appendix – Requests for Information

Questions for all Incumbents

  1. For both of the following categories:

    1. In-territory: your traditional wireline incumbent serving areas
    2. Out-of-territory: all areas outside your traditional wireline incumbent serving areas

    Provide by province and by brand (e.g. main brand, flankers, affiliates) the current total number of:

    1. total retail residential Internet subscribers;
    2. stand-alone retail residential wireline Internet subscribers;
    3. retail residential wireline Internet subscribers that also subscribe to at least one mobile wireless service offering; and
    4. retail residential wireline Internet subscribers that also subscribe to only other non-mobile wireless service offerings (e.g. local voice, television, and home monitoring).

    Provide the information in the following table:

    Territory
    IN/OUT    		 Province Brand Total retail Internet subscribers (residential)
    (A = B+C+D)    		 Total stand-alone Internet subscribers
    (B)    		 Total Internet subscribers that also subscribe to a wireless service
    (C)    		 Total Internet subscribers that also subscribe to only other non-wireless services
    (D)
                 

  1. Provide the total number of out-of-territory retail residential Internet service customers you serve using another company’s wholesale HSA services. Break this information down by province, by underlying wholesale provider, by brand and by speed band. Provide the information in the following table:

    Province Underlying Wholesale Provider Brand Speed Band Total out-of-territory retail Internet customers
             

  1. Provide, by province, by wholesale HSA customer, and by speed band, the current total number of wholesale HSA access lines provisioned. Provide the information in the following table:

    Province Wholesale HSA customer Speed Band Total number of access lines
           
  1. Provide an update on all communities where your company has reduced, or plans to reduce investment in, fibre-to-the-premises (FTTP) facilities in response to the CRTC’s wholesale HSA framework. Specifically, identify the affected communities and the number of affected households passed, and number of current retail Internet subscribers, by technology, for each.
  2. Provide an update on all communities where your company has introduced, or plans to increase investment in, FTTP facilities for both in-territory and out-of-territory, indicating the number of potential households that may benefit from this investment.
  3. Provide, by province, the five largest wholesale-based ISPs on your wholesale network based on the number of access lines provisioned over the last three months, indicating the total number of access lines per company and the access technology used (i.e. FTTP, TPIA or FTTN).
  4. For both your incumbent in-territory serving areas and your out-of-territory areas, provide, by province, the total number of customers that cancelled retail Internet services (outward subscribers) offered by your company (or one of its affiliates) over the last three months.
  5. For both your incumbent in-territory serving areas and your out-of-territory areas, provide, by province, the total number of new or returning retail Internet service customers (inward subscribers) gained by your company (or one of its affiliates) over the last three months.

  6. For your incumbent in-territory serving areas, provide the highest, lowest, and average monthly retail price (including promotional and time-limited discounts) paid for stand-alone retail Internet services by new or returning (inward) subscribers, over the last three months. Provide this information by province, by brand and for each of the following speeds:

    1. Less than 1 Gbps (identify speed offered);
    2. 1 Gbps or 1.5 Gbps (identify speed offered); and
    3. Greater than 1.5 Gbps (identify speed offered).
    Province Brand Highest monthly retail price - less than 1 Gbps Lowest monthly retail price - less than 1 Gbps Average monthly retail price - less than 1 Gbps Highest monthly retail price - 1 or 1.5 Gbps Lowest monthly retail price - 1 or 1.5 Gbps Average monthly retail price - 1 or 1.5 Gbps Highest monthly retail price - greater than Gbps Lowest monthly retail price - greater than Gbps Average monthly retail price - greater than Gbps
                         
  1. For your incumbent in-territory serving areas, and over the last 3 months, identify, by province, the top 5 promotional rates offered (based on the total number of customers) by new and returning retail Internet subscribers, indicating the associated retail Internet speed, the associated conditions (including whether the promotion was subject to a contract period or had a bundling requirement) and the geographic areas where the offers were made available.

  2. For your incumbent in-territory serving areas, provide, by province, the average advertised price and the average retail price paid (factoring in any discounts, including any attribution associated with a bundle) by new or returning retail Internet subscribers who bundled their retail Internet service with a wireless service for each of the following speeds:

    1. Less than 1 Gbps (identify speed offered);
    2. 1 Gbps or 1.5 Gbps (identify speed offered); and
    3. Greater than 1.5 Gbps (identify speed offered).

    Provide the information in the following table below and indicate the methodology used to calculate the average retail price.

    Province Advertised price - less than 1 Gbps service Average retail price paid - less than 1 Gbps service Advertised price - 1 or 1.5 Gbps Average retail price paid - 1 or 1.5 Gbps Advertised price - greater than 1.5 Gbps Average retail price paid - greater than 1.5 Gbps
                 

Question for ILECs

  1. Provide, by province, the total number of households passed by each of the below, as of 14 August 2024 (or as close to possible from that date). If the household has both Fibre and DSL available to it, report it as Fibre, if a household has both FTTN and DSL available to it, report it as FTTN:

    1. fibre-to-the-premise (FTTP);
    2. fibre-to-the-node (FTTN); and
    3. legacy digital subscriber line (DSL).

Question for Cablecos

  1. Provide, by province, the total number of households passed by each of the below, as of 14 August 2024 (or as close as possible from that date):

    1. fibre-to-the-premise (FTTP); and
    2. hybrid fibre coaxial (HFC).
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