Telecom - Secretary General Letter addressed to Stephen Schmidt (TELUS Communications Inc.)
Gatineau, 19 November 2025
Reference: 8622-T66-202502971
BY EMAIL
Stephen Schmidt
Vice-President, Telecom Policy and Chief Regulatory Legal Counsel
TELUS Communications Inc.
5th Floor
215 Slater St.
Ottawa, Ontario K1P 0A6
regulatory.affairs@TELUS.com
Subject: Part 1 application by TELUS Communications Inc. requesting enforcement action against Rogers Communications Canada Inc. for suspending access to wholesale services
Dear Stephen Schmidt,
We are following up on the Part 1 application submitted by TELUS Communications Inc. (TELUS), dated 9 June 2025.
In its application, TELUS requested that the Commission undertake enforcement action against Rogers Communications Canada Inc. (Rogers) for suspending TELUS’ access to the Rogers wholesale portal between 4 and 5 April 2025. During this period, TELUS states that it was unable to process orders for new and existing wholesale high-speed access (HSA) subscribers on the Rogers network.
TELUS indicated that Rogers’ suspension was commercially harmful and contrary to Rogers’ statutory obligations as well as the established regulatory framework governing wholesale access. TELUS requested, among other things, that the Commission:
- find Rogers in contravention of its regulatory and tariff obligations as well as sections 24, 25, and 27(2) of the Telecommunications Act;
- take enforcement action against Rogers to address this non-compliance; and
- establish a staff-level process to address urgent disputes between parties.
In the Commission’s view, the dispute described in this application arose from differences in interpretation of the new requirement defined in Telecom Regulatory Policy CRTC 2024-180 (TRP 2024-180), Competition in Canada’s Internet service markets, 13 August 2024, to share information on available fibre-to-the-premises (FTTP) locations with competitors. The Commission notes that it is currently considering an application dealing with issues specific to this requirement, with a decision to be published shortly: on 20 September 2024, Quebecor Media Inc. submitted a Part 1 application (posted under file number 8663-V3-202405018) requesting that the Commission require Bell Canada and TELUS to disclose the locations where FTTP services are available within their traditional wireline incumbent serving territories, as set out in TRP 2024-180. The Commission therefore expects that the issues raised in TELUS’ application regarding the process for sharing available FTTP locations will be addressed through the decision on that other application.
With respect to TELUS’ request to establish a staff-level process to address urgent disputes, the Commission is of the view that the existing staff-level dispute resolution process remains appropriate. The Commission notes that, in the context of the matter under consideration, TELUS’ access to the Rogers wholesale portal was re-established before Commission staff were engaged.
In light of the above, the Commission will not take further action with respect to TELUS’ application.
The Commission reminds wholesale HSA providers to use consistent practices and reliable processes when implementing the wholesale HSA framework. Consistency will help consumers access more competitive options, which can help to reduce the cost of high-speed Internet for Canadians.
If you have any questions regarding this matter, please do not hesitate to contact Philippe Kent, Director of Telecommunications Services Policy, at Philippe.Kent@crtc.gc.ca or at 819-953-4057.
Sincerely,
Original signed by
Marc Morin
Secretary General and Executive Vice-President
CC: Bell Canada, bell.regulatory@bell.ca;
Bragg Communications Inc. (carrying on business as Eastlink), regulatory.matters@corp.eastlink.ca;
Cogeco Communications Inc., telecom.regulatory@cogeco.com;
Quebecor Media Inc., regaffairs@quebecor.com;
Rogers Communications Canada Inc., regulatory@rci.rogers.com;
Saskatchewan Telecommunications, document.control@sasktel.com.
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