Telecom - Staff Letter addressed to Janet Lo (Commission for Complaints for Telecom-Television Services) and the Distribution List

Gatineau, 26 March 2025

Reference: 8665-J136-202406438

BY EMAIL

Janet Lo
Assistant Commissioner, Legal, Regulatory & Stakeholder Affairs
Commission for Complaints for Telecom-Television Services (CCTS)
regulatory@ccts-cprst.ca

Distribution List

Subject: Extension request for the Request for information to CCTS regarding matters raised in Part 1 application, 2024-0643-8

Dear Janet Lo,

This is further to your procedural request dated 25 March 2025 for an extension of 25 days to submit a reply to Commission staff’s Request for Information (RFI) associated with Part 1 application 2024-0643-8 dated 24 March 2025.

CCTS staff indicated in its procedural request that the information requested by Commission staff is not readily available and it would need to manually reconstruct three years of financial and complaints data to extract the information.

Based on the above, Commission staff approves the request for the extension to 25th April 2025.

As a result, the deadlines associated with this request are being modified as follows:

Should you have any questions or require further assistance, please do not hesitate to contact Luke Smith at luke.smith@crtc.gc.ca

Yours sincerely,

Nanao Kachi
Director, Social and Consumer Policy

cc: Luke Smith, Smith,luke.smith@crtc.gc.ca,  
Michael Ostroff, michael.ostroff@crtc.gc.ca

Distribution List

regulatory@ccts-cprst.ca,
mn_crtc@proton.me,
executivedirector@canwisp.ca,
jonathan.holmes@itpa.ca,
ckatoch@canadatelecoms.ca,
praba@innsys.ca

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