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Telecom Order CRTC 2025-117

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Gatineau, 23 May 2025

Public record: 1011-NOC2022-0325

Broadband Fund – Acceptance of statement of work for Bell Canada’s mobile wireless project in Newfoundland and Labrador (Gander Bay South)

Background

  1. In Telecom Decision 2024-190, the Commission awarded up to $1,048,999 to Bell Canada for its project to build a cellular tower to serve approximately 15 kilometres of Route 330 near Gander Bay South in Newfoundland and Labrador.
  2. In accordance with the conditions of approval set out in Telecom Decision 2024-190, Bell Canada confirmed in writing its acceptance of the funding award. On 20 December 2024, Bell Canada submitted its completed statement of work package for Commission approval.

Commission’s analysis

  1. The Commission finds that the statement of work package does not present any significant variances from the original funding application.

Conclusion

  1. The Commission approves, by majority, the finalized statement of work.
  2. The Commission will provide the statement of work separately and in confidence to Bell Canada.
  3. Provided that Bell Canada complies with all conditions of funding set out in Telecom Decision 2024-190, the Commission will direct the Central Fund Administrator to make payments to Bell Canada for its mobile wireless project. Failure to comply with these conditions could result in funding being delayed or not being disbursed.
  4. The Commission reminds Bell Canada of the following condition of funding set out in Telecom Decision 2024-190: Where a risk of adverse impact on an Aboriginal or treaty right becomes known and a duty to consult exists, Bell Canada must advise the Commission within 20 days and submit a plan detailing the form and process for fulfilment of the duty. Release of any additional funding will be contingent on Bell Canada demonstrating that any necessary consultations were held to the Crown’s satisfaction.Footnote 1
  5. Bell Canada is required to submit quarterly progress reports and expense claims beginning no later than 21 August 2025, or as otherwise agreed to with the Commission, until the project is completed.
  6. Finally, in accordance with the Commission’s determinations in Telecom Decision 2024-190, Bell Canada must file for Commission approval a final implementation report within 90 days of construction being complete and broadband services being offered. In the report, Bell Canada must confirm that project construction is complete and that broadband services are being offered. The date on which the final implementation report is submitted will be considered the project completion date. Bell Canada must also demonstrate in the report that the project has met the requirements set out in all related decisions.Footnote 2
  7. A dissenting opinion by Commissioner Bram Abramson is attached to this order.

Secretary General

Related documents

Dissenting opinion of Commissioner Bram Abramson

  1. A visiting doctor finishes rounds in Carmanville, Newfoundland and Labrador, and sets out for an elderly patient further east. When she tries to call ahead from Route 330 to confirm the visit, her phone shows “no service”, despite another carrier having coverage in the area. How will she hear about road closures, or alert her patient to the delay?
  2. A local fisherman’s partner couldn’t wait any longer and had to set out on the 330 to visit family in Lumsden, Newfoundland and Labrador. A call comes in from the fisherman’s boat to confirm safe arrival after a rough-weather delay. The partner’s phone doesn’t roam on Route 330. Will she spend the whole car trip worrying?
  3. On questions like these, our job at the Commission has two parts. We should know the answer. And we should make sure that, when held up against the policy objectives that give us our marching orders,Footnote 1 it is a good answer.
  4. The Commission directs Broadband FundFootnote 2 funding towards otherwise-uneconomic mobile coverage along three kinds of roads: (i) key provincial and international corridor roads, (ii) key linkages to these roads from population and economic centres, and (iii) key linkages from major roads that provide the primary means of access to northern and remote areas. We do so because the presence or absence of coverage along as many such roads as possible is, in our view,Footnote 3 a criterion for assessing progress towards reaching the universal service objective.Footnote 4
  5. What coverage have we funded alongside Route 330? We know, from the detailed information on Bell Canada’s statement of work, that Bell Canada subscribers will have coverage. But we do not know whether subscribers to other mobile carriers will. Nor do we have a position on whether they ought to.
  6. In my view, this—while specific to the project at issue on this decision—is not much different from other mobile projects funded by the Broadband Fund thus far. It puts us in a position where we know neither the whole answer, nor whether it is a good answer. That is why I am dissenting from this majority decision made by the Telecommunications Committee on behalf of the Commission.Footnote 5 In doing so, it is important to distinguish between two things.
  7. It is one thing for non-recipient mobile carriers to have the ability, or right, to secure the coverage that would let their subscribers experience universal service along this mobile road coverage project. That is something to which both of Canada’s telecommunications regulators have attended. The Minister of Industry acting through Innovation, Science and Economic Development Canada (ISED)—which, in addition to the Minister’s policy role, uses spectrum regulatory authority to advance broader telecommunications policy goals directlyFootnote 6—mandates both tower-sharing and roaming.Footnote 7 The Commission requires major mobile carriers, including Bell Canada, to provide roaming on tariffed terms and conditions, with rates backstopped by final offer arbitration.Footnote 8
  8. However, it falls to competing providers to initiate commercial negotiations for such coverage. There is no obligation to seek it, nor to provide it. Mandating such coverage would be something entirely different.
  9. Should the Commission mandate such coverage as part of its Broadband Fund, so that when industry funds are directed towards subsidizing otherwise-uneconomic roadside mobile coverage, Canadians subscribing to any of the major wireless service providers might expect to be able to phone a friend whenever there is such coverage within those providers’ incumbent territories?Footnote 9 Indeed, should the Commission mandate such coverage more broadly? If so, where? If not, then should recipients of funding intended to provide such coverage at least detail what steps, if any, they have undertaken to promote cross-carrier access?
  10. Most of these questions are clearly beyond the scope of Bell Canada’s statement of work. They are the kinds of questions that could have been addressed by the Broadband Fund policy review decision (Telecom Regulatory Policy 2024-328), on which I dissented in respect of other matters. They could likely form part of the Commission’s ongoing review of Broadband Fund matters. They should likely be part of a broader inquiry that relates both to Broadband Fund projects and to coverage in areas with limited market viability more generally. They raise a basic question as to the kinds of coverage Canadians should expect.
  11. These are not new questions. For instance, long-irked subway commuters in Toronto flagged them for years until ISED, having seen the Commission move with something less than dispatch, took matters into its own hands:


    The availability of mobile wireless services within the TTC Subway System is critical for public safety and recent incidents have only served to highlight the pressing need for immediate action. While 9-1-1 service is currently available in parts of the TTC Subway System, ISED considers it necessary for users to be able to access the full suite of wireless services to enhance their safety and security throughout. To date, only a single carrier has provided its services along portions of the TTC Subway System, leaving a large number of residents unable to access critical mobile wireless services.Footnote 10

  12. The same policy question (whether access to 9-1-1, and perhaps one day 9-8-8, ought to suffice) is raised wherever one major carrier provides access but others have declined to do likewise, whether through capital-intensive parallel builds or tower-sharing, operations-focussed roaming arrangements, or otherwise. In some areas, competing coverage may best be left to market competition: consider a residential neighbourhood where switching carriers is a viable response. In other areas, market competition is unlikely to fulfil our policy objectives, translated through the more specific considerations captured by the ISED consultation paper: consider remote roads where traffic is more likely to be just passing through. What is the bright line between these? What other measures, whether technological (like ubiquitous, affordable, and persistent direct-to-device connectivity), informational (better and more automated advance information to consumers about where their phones will and won’t work), or other, might help mitigate the need for regulatory intervention?
  13. These are broad issues. I hope we will tackle them. It is, in my view, our job to do so if we are to begin giving better answers. But, in the meantime, we certainly ought to ask that detailed statements of work for already-committed mobile road coverage funding include information on what efforts, if any, have been undertaken to secure cross-carrier coverage—and, perhaps more straightforwardly, information on which carriers’ subscribers should expect to access the new connectivity being subsidized by the Broadband Fund. Asking, and publishing the relevant parts of the answer on the public record, would, it seems to me, put the Commission in a position to do the first part of our job.
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