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Telecom - Staff Letter addressed to the Distribution List

Ottawa, 12 May 2023

Reference(s): 1011-NOC2020-0178

BY EMAIL

Distribution List

Subject: Accessible mobile wireless service plans (2023-41) – 2023 Reports

In Mobile wireless service plans that meet the needs of Canadians with various disabilities (Telecom Regulatory Policy CRTC 2023-41, thereafter the Policy), the Commission imposed new requirements on all wireless service providers (WSPs) to improve the accessibility of wireless plans (accessible plans). This includes annual reporting requirements regarding their accessible plans and their ongoing consultations with persons with disabilities.

In recognition of the limited time WSPs have to address the issues raised in the Policy (published February 2023), the Commission determined that the reports due on 1 June 2023 would be more limited in scope. The first annual report is to deal with the following issues:

The appendix of this letter sets out questions that all WSPs must answer when submitting their 2023 Accessible wireless reports. Companies that operate flanker brands must file responses on behalf of these brands in addition to their primary brands.

Your response must be filed no later than 1 June 2023.

Procedures for filing

As set out in Broadcasting and Telecom Information Bulletin 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, WSPs may designate certain information as confidential.

WSPs must provide an abridged version of the document involved, accompanied by a detailed rationale to explain why the disclosure of the information is not in the public interest.

All submissions are to be made in accordance with the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, SOR/2010-277.

Yours sincerely,

Original signed by

Nanao Kachi
Director, Social and Consumer Policy

Distribution List

bell.regulatory@bell.ca;
geoff@brooketel.ca;
Regulatory@brucetelecom.com;
tomsullivan@brucetelecom.com;
Regulatory.Matters@corp.eastlink.ca;
regulatory@corporate.wightman.ca;
martha.facey@execulink.com;
a.lawrence@hay.net; 
ryan.mcclinchey@hurontel.on.ca;
regulatory@icewireless.com; 
regulatory@iristel.com;
knaylor@mornington.ca;
lhallahan@mornington.ca; 
regulatory@quadro.net; 
regaffairs@quebecor.com; 
melanie.cardin@quebecor.com; 
dennis.beland@quebecor.com;
rwi_gr@rci.rogers.com;
document.control@sasktel.com; 
regulatory@sjrb.ca; 
richard.biron@sogetel.com;
stephen.scofich@tbaytel.com; 
regulatory@tccmail.ca;
reglementa@telebec.com;
regulatory.affairs@telus.com; 
harleen.sawhney@zoomermedia.ca; 
scott_laird@ztarmobile.com; 

Appendix – Questions for all WSPs

Question 1. Composition of accessible plans 

Please detail a) the various types of accessible plans that you made available in the market in the course of the past year, and b) including any plans that have been withdrawn from the market during that period and the reason for doing so.

As per the Policy, “accessible plans” includes any accessibility-specific plans, rebates, and/or add-ons.

Question 2. Total number of subscribers to accessible plans

Please provide the number of subscribers to the above noted accessible plans as of the date of your response.

In the interest of transparency and given the nature of this market, Commission staff asks each WSP to disclose publicly, at a minimum, the aggregated total of subscribers to their accessible plans.

Question 3. Plans for consultations with persons with disabilities

Please detail any current plans for consultations with persons with disabilities and groups representing them to advance the various issues addressed in the Policy over the coming year.

If any consultations have taken place since the publication of the Policy, you may address these in your response.

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