Telecom - Commission Letter addressed to Philippe Gauvin (Bell Canada)

Ottawa, 18 August 2022

Our reference: 8660-C12-201000116


Philippe Gauvin
Assistant General Counsel
Bell Canada
160 Elgin St.,
Ottawa, Ontario, K2P 2C4

Subject: NorthernTel Retail Quality of Service – Second Quarter 2022 Results

Dear Philippe Gauvin:

In Telecom Regulatory Policy 2009-304,Footnote1 the Commission retained the requirement that retail quality of service (Q of S) reports be filed quarterly, and that monthly exception reports/action plansFootnote2 be filed whenever a service indicator result is below standard for 3 consecutive months, or 7 out of 12 consecutive months.

On 29 July 2022, the Commission received the retail Q of S results for the second quarter of 2022 from NorthernTel Limited Partnership (NorthernTel). Commission staff notes that the results for the indicator 2.1B (Out-of-Service Trouble Reports Cleared within 48 Hours – Rural) were below the standard of 80% for three consecutive months. Commission staff also notes that NorthernTel did not file monthly exception reports/action plans.

Accordingly, Commission staff requests NorthernTel to file with the Commission a monthly exception report/action plan by 29 August 2022


Original signed by

Michel Murray
Director, Dispute Resolution and Regulatory Implementation
Telecommunications Sector

c.c.: Julie Boisvert, CRTC, 819-953-2421,

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