Telecom - Commission Letter addressed to Jean-François Dumoulin (Sugar Mobile Inc.)

Ottawa, 14 July 2022

Our reference: 8160-S125-202103894


Jean-François Dumoulin
Sugar Mobile Inc.
403-16766 Trans-Canada Hwy
Kirkland,, QC H9H 4M7

Subject: Registration of Sugar Mobile Inc. as a full Mobile Virtual Network Operator (full MVNO)

Dear Jean-François Dumoulin:

With this letter, Commission staff informs Sugar Mobile Inc. (Sugar Mobile) that it has reviewed the materials filed by the company to register as a full Mobile Virtual Network Operator (full MVNO). Based on the information provided by Sugar Mobile in its letter to the Commission dated May 27 2022, Commission staff is of the view that Sugar Mobile has met the requirements to be placed on the full MVNO registration list as a full MVNO and can now:

  1. Obtain an IMSI Mobile Network Code (MNC) from the Canadian IMSI Numbering Administrator (Canadian Numbering Administrator);
  2. Obtain numbering resources from Canadian common carriers;
  3. Support number portability via a local exchange carrier or wireless carrier authorized to access the Canadian number porting system and to adhere to the regulations, rules and processes for number portability in Canada;
  4. Obtain mobile service customers within the geographical area covered by the radio access network of mobile carriers with whom Sugar Mobile has radio access networks (RAN) agreements; and
  5. Permit only incidental roaming, per Telecom Decision CRTC 2017-56, for its customers on the mobile networks of those Canadian mobile carriers with whom «brandname» has roaming agreements but does not have wholesale RAN access agreements with those Canadian mobile carriers.

Sugar Mobile is to advise Commission staff, in writing, of other RAN access agreements that it enters into with other mobile carriers in Canada.

Sugar Mobile is reminded that in order to remain on any registration list(s), it must comply with the appropriate regulatory regime and complete the required information in the Data Collection System (DCS) on an annual basis.

Sugar Mobile must also keep any information in its Basic International Telecommunications Services (BITS) license application current.

Failure to comply with any of the above-noted or otherwise applicable statutory requirements may result in Sugar Mobile’s removal from the CRTC’s registration list(s) and may expose the company to further regulatory measures.  Per Telecom Regulatory Policy CRTC 2019-354, entities removed from any registration list will be placed on the list of withdrawn telecommunications provider registrations published on the Commission’s website.

Yours sincerely,

Original signed by Greg Langille on behalf of

Mark Allen
Senior Manager – Market Intelligence

c.c.:  Bryden McMaster, Central Fund Administrator
J.R. Sarrazin, President of the Canadian LNP Consortium Inc.
Julia Kennedy, secrétaire du Consortium de gestion du Fonds central
Kelly T. Walsh, Canadian Numbering Administrator
Gary Jessop, Canadian Numbering Consortium Inc.

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