Telecom - Procedural Letter addressed to the Distribution List

Ottawa, 11 February 2022

Our reference: 1011-NOC2020-0178


To: Distribution List

Subject: Telecom Notice of Consultation CRTC 2020-178 – Requests for disclosure of information designated as confidential – Disclosure of Aggregated Information

To Whom It May Concern:

In a 23 November 2021 request for information, Footnote1 Commission staff asked service providers to file the current number of customers that subscribe to an accessibility plan or who benefit from any type of discount related to accessibility.

Following requests for disclosure by accessibility groups, in a 4 February 2022 procedural letter, Footnote2 Commission staff stated its intention to place the aggregated total of all subscribers with an accessibility-specific plan or discount across all service providers on the public record. The aggregated total would be based on the responses of the service providers to request for information Q6 of 23 November 2021.

No intervener addressed CRTC staff’s proposed disclosure.

Accordingly, Commission staff adds to the public record of this proceeding that the aggregated total of all subscribers with accessibility-specific plans or discounts across all service providers as presented in the above noted responses to requests for information is 14,453.

This number is comprised of instances where subscribers receive specific discounts (on monthly service rates or on devices), or additional services at no additional charge (such as extra data usage or 4-1-1 services), or a combination of these, and the discounts or services are related to accessibility. Footnote3 Staff has not included subscribers to generally available plans that – while they may be attractive to certain persons with disabilities – do not include accessibility-specific discounts or additional services.

Interveners may submit further comments pertaining only to this newly added information by no later than 25 February 2022.

Commission staff does not anticipate any additional procedural steps after that date. Accordingly, if there are no such additional steps after 25 February 2022, any intervener wishing to file an application for a costs award in this proceeding may do so by 28 March 2022.


Nanao Kachi
Director, Social and Consumer Policy

c.c. Adam Balkovec, CRTC,
Guillaume Leclerc, CRTC,

Distribution List;;;;;;

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