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Telecom Order CRTC 2022-36

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Ottawa, 17 February 2022

File numbers: 1011-NOC2020-0081 and 4754-638

Determination of costs award with respect to the participation of the Deaf Wireless Canada Consultative Committee – Comité consultatif pour les Services Sans fil des Sourds du Canada in the proceeding that led to Telecom and Broadcasting Decision 2022-28

Application

  1. By letter dated 21 August 2020, the Deaf Wireless Canada Consultative Committee – Comité consultatif pour les Services Sans fil des Sourds du Canada (DWCC-CSSSC) applied for costs with respect to its participation in the proceeding that led to Telecom and Broadcasting Decision 2022-28 (the proceeding). In the proceeding, the Commission considered (i) whether there is a need for Canadians or certain groups of Canadians to continue to receive paper bills; (ii) whether Commission intervention is appropriate and warranted with respect to the paper billing practices of communications service providers;Footnote 1 (iii) what measures, if any, the Commission should impose with respect to paper billing practices if Commission intervention is appropriate and warranted; and (iv) how and to whom any new obligations should apply.
  2. The Commission did not receive any interventions in response to the DWCC-CSSSC’s application for costs.
  3. The DWCC-CSSSC submitted that it had met the criteria for an award of costs set out in section 68 of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure (the Rules of Procedure) because it represented a group or class of subscribers that had an interest in the outcome of the proceeding, it assisted the Commission in developing a better understanding of the matters that were considered, and it participated in a responsible way.
  4. In particular, the DWCC-CSSSC submitted that it represents a specific and distinct group of Canadian telecommunications and broadcasting consumers: the Deaf, Deaf-Blind and Hard of Hearing (DDBHH) community. The DWCC-CSSSC indicated that the outcome of the proceeding would impact DDBHH Canadians with regards to accessibility and as such their distinct points of view were a valuable contribution.
  5. The DWCC-CSSSC requested that the Commission fix its costs at $4,338.00, consisting of consultant fees for two senior consultants at the external rate of $225.00 per hour: one consultant for a total of 12.5 hours (totalling $2,812.50, with no HST claimed) and the other consultant for a total of 6 hours (totalling $1,525.50, including HST claimed). The DWCC-CSSSC filed a bill of costs with its application.
  6. The DWCC-CSSSC submitted that the appropriate costs respondents to its application are all the telecommunications service providers that participated in the proceeding.
  7. The DWCC-CSSSC also requested that any costs awarded to it be paid to the Canadian Association of the Deaf-Association des Sourds du Canada (CAD-ASC). The DWCC-CSSSC explained that, as a standing committee of CAD-ASC, its account is being held by CAD-ASC, and CAD-ASC would deposit payments into the DWCC-CSSSC’s committee account on its behalf.

Request for information concerning time spent on telecommunications matters

  1. In a letter dated 6 January 2021, Commission staff noted that the proceeding was related to both telecommunications and broadcasting issues, and that the Commission may award costs related only to telecommunications under the Telecommunications Act. Commission staff also indicated that parties claiming costs for broadcasting matters were free to apply to the Broadcasting Participation Fund for the portion of their time in the proceeding that was dedicated to broadcasting matters.
  2. In the letter, Commission staff noted that the individual costs applicants had the best knowledge of the amount of time allocated to particular issues and whether these issues related to telecommunications or broadcasting matters. Accordingly, Commission staff requested that the DWCC-CSSSC provide the percentage of time spent on telecommunications matters during the proceeding, including supporting information as to how it determined the time allocated to telecommunications matters, as opposed to broadcasting ones.
  3. In its response dated 13 January 2021, the DWCC-CSSSC submitted that 100 percent of its costs should be viewed as relating to telecommunications matters, given that its submissions were related almost exclusively to paper billing issues in the telecommunications context.

Commission’s analysis and determinations

  1. The criteria for an award of costs are set out in section 68 of the Rules of Procedure, which reads as follows:

    68.    The Commission must determine whether to award final costs and the maximum percentage of costs that is to be awarded on the basis of the following criteria:

    • whether the applicant had, or was the representative of a group or a class of subscribers that had, an interest in the outcome of the proceeding;
    • the extent to which the applicant assisted the Commission in developing a better understanding of the matters that were considered; and
    • whether the applicant participated in the proceeding in a responsible way.
  2. In Telecom Information Bulletin 2016-188, the Commission provided guidance regarding how an applicant may demonstrate that it satisfies the first criterion with respect to its representation of interested subscribers. In the present case, the DWCC-CSSSC has demonstrated that it meets this requirement. In particular, the DWCC-CSSSC’s members are individuals who are Deaf and it was well positioned to explain their needs in accessing telecommunications services.
  3. The DWCC-CSSSC has also satisfied the remaining criteria through its participation in the proceeding. The DWCC-CSSSC collaborated with joint interveners in order to present a distinct and focused perspective.Footnote 2 Notably, the DWCC-CSSSC assisted the Commission in developing a better understanding of the matters that were considered by identifying the needs of sign language usersin regards to understanding bills provided by service providers.
  4. Accordingly, the Commission finds that the DWCC-CSSSC meets the criteria for an award of costs under section 68 of the Rules of Procedure.
  5. This is an appropriate case in which to fix the costs and dispense with taxation, in accordance with the streamlined procedure set out in Telecom Public Notice 2002-5.
  6. The Commission accepts the DWCC-CSSSC’s submissions as they relate to the allocation of costs between telecommunications and broadcasting matters. Accordingly, the Commission determines that the DWCC-CSSSC is entitled to the full costs related to its participation in the proceeding.
  7. The Commission has generally determined that the appropriate costs respondents to an award of costs are the parties that have a significant interest in the outcome of the proceeding in question and have participated actively in that proceeding. The Commission considers that the following parties had a significant interest in the outcome of the proceeding and participated actively in the proceeding, and are therefore the appropriate costs respondents to the DWCC-CSSSC’s application for costs: Bell Canada; Bragg Communications Incorporated, carrying on business as Eastlink; Distributel Communications Limited; Quebecor Media Inc., on behalf of Videotron Ltd.; Rogers Communications Canada Inc. (RCCI); Saskatchewan Telecommunications; Shaw Communications Inc.Footnote 3; TekSavvy Solutions Inc.; TELUS Communications Inc. (TCI); and Xplornet Communications Inc.
  8. It is also the Commission’s general practice to allocate the responsibility for the payment of costs among costs respondents based on their telecommunications operating revenues (TORs).Footnote 4 In general, the Commission considers that TORs are indicators of the relative size and interest of the parties involved in proceedings.
  9. As set out in Telecom Order 2015-160, the Commission has previously considered that when there are multiple costs respondents, $1,000 is the minimum amount that a costs respondent should be required to pay, due to the administrative burden that small costs awards impose on both the applicant and costs respondents.
  10. Accordingly, the Commission finds that the responsibility for payment of costs should be allocated as follows:Footnote 5
    Company Proportion Amount
    RCCI   36.34% $1,576.32
    TCI 36.12% $1,566.93
    Bell Canada 27.54% $1,194.75

Consultant fees

  1. The Commission notes that the DWCC-CSSSC claimed fees consistent with the rate for an external consultant rather than fees consistent with the rate for an internal consultant (listed in the Guidelines for the Assessment of Costs, as set out in Telecom Regulatory Policy 2010-963) for its Acting Chair, who assisted in preparing the organization’s submissions.
  2. The costs that can be reasonably claimed for external consultants are higher than those for in-house consultants. This is because it is generally presumed that in-house consultants are part of the organization and provide services as part of their regular duties, the costs for which are covered by the organization’s regular operating costs. However, external consultants are presumed to be charging the organization industry rates for specific expertise.
  3. Nevertheless, in Telecom Order 2017-129, the Commission permitted recovery at the external rate for the President of CAD-ASC’s Board of Directors, who likewise prepared the organization’s submissions. In that case, the Commission concluded it was unlikely that non-profit organizations with a volunteer Board of Directors would otherwise be able to participate in Commission proceedings. As such, the work of the President was considered as time spent as a consultant rather than as a director.
  4. In the present case, it would be consistent with that past case to apply similar rationale. Therefore, the DWCC-CSSSC’s Acting Chair should be considered to have participated directly in the development of the organization’s submissions as a consultant rather than as a director, and costs should be awarded at the external rate.

2019 Policy Direction

  1. The Governor in Council issued a policy direction in which it directed the Commission to consider how its decisions can promote competition, affordability, consumer interests, and innovation (the 2019 Policy Direction).Footnote 6 The Commission considers that the awarding of costs in this instance is consistent with subparagraph 1(a)(iv) of the 2019 Policy Direction.
  2. By facilitating the participation of a group that represents consumer interests relating to accessibility, this order contributes to enhancing and protecting the rights of consumers in their relationships with telecommunications service providers. Since consumer groups often require financial assistance to effectively participate in Commission proceedings, the Commission is of the view that its practice of awarding costs, as exercised in this instance, enables such groups to provide their perspectives on how consumer interests relating to accessibility may be affected by the outcomes of the proceedings. In light of the above, the Commission considers that its determination to award costs to the DWCC-CSSSC promotes consumer interests relating to accessibility.

Directions regarding costs

  1. The Commission approves the application by the DWCC-CSSSC for costs with respect to its participation in the proceeding.
  2. Pursuant to subsection 56(1) of the Telecommunications Act, the Commission fixes the costs to be paid to the DWCC-CSSSC at $4,338.00.
  3. The Commission directs that the award of costs be paid forthwith to CAD-ASC for the DWCC-CSSSC by RCCI, TCI, and Bell Canada according to the proportions set out in paragraph 20.

Secretary General

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