Telecom - Commission Letter addressed to Martin Moses (9319-4082 Québec Inc. (Haute-Vitesse.com))
Ottawa, 7 June 2021
Our reference: 1011-NOC2022-0063
9319-4082 Québec Inc. (Haute-Vitesse.com)
12 rue des Roseaux
Saint-Basile-le-Grand (QC) J3N 1S9
RE: Your company’s mandatory participation in the CCTS
Dear Mr. Moses,
The Canadian Radio-television and Telecommunications Commission (CRTC) has been informed that Haute-Vitesse.com has failed to become a participant in the Commission for Complaints for Telecom-television Services (CCTS).
The CCTS provides an important service to Canadians by helping them settle their disputes with their telecommunications service providers (“service providers”). Participating in the CCTS is mandatory for all service providers, including resellers who offer services within the framework of the CCTS’s mandate. More than 300 large and small service providers currently participate in the CCTS.
Failure to participate in the CCTS is taken seriously by the CRTC and may result in enforcement action being taken against non-compliant service providers. For instance, the CRTC may undertake regulatory proceedings and could, at the end of such proceedings, impose administrative monetary penalties against non-compliant service providers. A first contravention can result in a penalty of up to $25,000 for individuals and of up to $10,000,000 in any other case. It should also be noted that a person can be held liable for a violation that is committed by an employee, agent or mandatary of that person. In addition, officers, directors, agents or mandataries of a corporation can be held responsible for a corporation’s violation in some circumstances. Appendix A includes additional details concerning the CCTS participation requirement and the Telecommunications Act.
According to the information provided by the CCTS, a first letter was sent to you on 19 March 2021 requesting that you comply with the participation requirement before 19 April 2021. A second notice was sent to you on 20 April 2021. As of the date of this letter, Haute-Vitesse.com has yet to comply with its participation requirement. Accordingly, Haute-Vitesse.com and its officers, directors, agents or mandataries may have committed a violation as a result of their refusal to comply with the CRTC’s requirement to participate in the CCTS.
To prevent the CRTC from undertaking regulatory proceedings and taking further enforcement action against your business or any other responsible person, Haute‑Vitesse.com must become a participant in the CCTS and provide proof of that participation. As proof, please provide a copy of the CCTS letter confirming your business’s participation to the Chief of Consumer, Research and Communications by 29 June 2021 at the latest.
If you have any questions concerning the CCTS registration process, contact Josée Thibault at the CCTS at 613-688-4752. If you have any specific questions concerning the participation requirement imposed by the CRTC or any of the requirements of the Telecommunications Act, contact Patrick Arseneau, Senior Analyst, Social and Consumer Policy, at 819-994-7993 or email@example.com.
Original signed by
Chief of Consumer, Research and Communications
Appendix A – Additional details concerning Haute-Vitesse.com’s requirement to participate in the CCTS and the Telecommunications Act
As per paragraph 45 of Broadcasting and Telecom Regulatory Policy 2016-102, the CRTC requires, pursuant to sections 24 and 24.1 of the Telecommunications Act (the “Act”), that as a condition of offering or providing telecommunication services:
- Every person (i.e. TSP) who is not a participant in the CCTS as of March 17, 2016 become and remain a participant in the CCTS commencing 30 days after the date on which the CCTS informs that person that the CCTS has received a complaint related to telecommunications services provided by it falling within the scope of the CCTS’s mandate.
The term “person” includes any individual, partnership, body corporate, unincorporated organization, government, government agency and any other person or entity that acts in the name of or for the benefit of another, including a trustee, executor, administrator, liquidator of the succession, guardian, curator or tutor; as defined in subsection 2(1) of the Act.
Pursuant to section 72.001 of the Act, every contravention of a provision of this Act, other than section 17 or 69.2, every contravention of a regulation or decision made by the Commission under this Act, other than a prohibition or a requirement of the Commission made under section 41, and every contravention of any of subsections 51(1) to (4) and (7), 52(1) to (3) and 53(1) to (3) and (6) of the Accessible Canada Act constitutes a violation and the person who commits the violation is liable
- in the case of an individual, to an administrative monetary penalty not exceeding $25,000 and, for a subsequent contravention, a penalty not exceeding $50,000; or
- in any other case, to an administrative monetary penalty not exceeding $10,000,000 and, for a subsequent contravention, a penalty not exceeding $15,000,000.
Pursuant to section 72.008 of the Act, an officer, director or agent or mandatary of a corporation that commits a violation is liable for the violation if they directed, authorized, assented to, acquiesced in or participated in the commission of the violation, whether or not the corporation is proceeded against.
Pursuant to section 72.16 of the Act, a person is liable for a violation that is committed by an employee of the person acting in the course of the employee’s employment, or by an agent or mandatary of the person acting within the scope of the agent’s or mandatary’s authority, whether or not the employee or agent or mandatary who actually committed the violation is identified or proceeded against.
The CRTC received a letter from the CCTS on 3 June 2021. In that letter, the CCTS informed the CRTC of the following:
- The CCTS received a complaint within the scope of its mandate from a customer of Haute-Vitesse.com on 16 December 2020 that triggered the CCTS participation requirement;
- The CCTS sent a first written notice to Haute-Vitesse.com on 19 March 2021 to notify it that it must begin participating in the CCTS by 19 April 2021 at the latest.
- The CCTS sent a second written notice to Haute-Vitesse.com on 20 April 2021.
According to the CRTC’s information as of 7 June 2021, Haute-Vitesse.com is still in non-compliance with its obligation to participate in the CCTS.
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