Telecom Commission Letter adressed to Howard Slawner (Rogers Communications Canada Inc.)

Ottawa, 26 April 2021

Our reference:  8622-C347-202101111


Mr. Howard Slawner
Vice President – Regulatory Telecom
Rogers Communications Canada Inc.

RE: Part 1 Application requesting expedited and temporary relief from Rogers Communications Canada Inc. concerning DOCSIS 3.0 modems


Mr. Slawner:

On 16 February 2021, the Commission received a Part 1 application from the Competitive Network Operators of Canada (CNOC) seeking an expedited Commission determination that competitors using Rogers Communications Canada Inc.’s (Rogers) Third Party Internet Access (TPIA) service be permitted to continue to activate DOCSIS 3.0 modems, when ordering speed tiers up to a maximum of 300 Mbps download speed, for a period of two years from the date of the Commission’s determinations in this proceeding. The application was filed in response to a notification from Rogers that its TPIA customers will be required to start using DOCSIS 3.1 modems for all new activations as of 1 June 2021.

Commission staff notes that the public record for this application recently closed on 6 April 2021. Staff also notes the numerous interventions, both in favor and in opposition to CNOC’s application, as well as possible concerns regarding the delivery of telecom services to end-users.

Therefore, Commission staff requests that Rogers confirm, by 28 April 2021, that it will not require its TPIA customers to start using DOCSIS 3.1 modems for all new activations until such time as the Commission issues a decision on CNOC’s application.

Rogers’ response is to be filed with the Commission and served on all parties to the proceeding.


Original signed by

Michel Murray
Director, Dispute Resolution and Regulatory Implementation
Telecommunications Sector

c.c. Geoff White, Director, Legal and Regulatory Affairs, Competitive Network Operators of Canada.;
Leonard Eichel, Senior Director, Regulatory Affairs, Telecom, Cogeco Connexion Inc.
Marielle Wilson, VP Regulatory, Eastlink.
Dean Shaikh, Vice President, Regulatory Affairs, Shaw Cablesystems G.P.
Patrick Désy, Directeur, Affaires réglementaires – Télécom, Québecor Média inc.
John Lawford, Counsel, Public Interest Advocacy Centre.
Christopher Hickey, Director, Regulatory Affairs, Distributel Communications Limited.
Andy Kaplan-Myrth, VP, Regulatory & Carrier Affairs, TekSavvy Solutions Inc.
Simon Lapointe,

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