Telecom - Commission Letter addressed to Stephen Schmidt (TELUS Communications Inc.) and Philippe Gauvin (Bell Canada)

Ottawa, 16 February 2021

Our reference: 1011-NOC2020-0326


Mr. Stephen Schmidt
Vice-President – Telecom Policy & Chief Regulatory Legal Counsel
Telecom Policy & Regulatory Affairs
TELUS Communications Inc.

Mr. Philippe Gauvin
Assistant General Counsel
Bell Canada
Floor 19, 160 Elgin Street
Ottawa, Ontario, K2P 2C4

RE:  Establishment of new deadlines for Canada’s transition to next-generation 9-1-1, Telecom Notice of Consultation 2020-326 – Disclosure of information designated as confidential

Dear Sirs:

The Commission is in receipt of a procedural request, made by le Comité 9-1-1 du Syndicat canadien de la fonction publique au Québec (le Comité 9-1-1) and dated 15 January 2021. In this request, le Comité 9-1-1 is requesting disclosure of certain information filed in confidence by Bell Canada (Bell) and TELUS Communications Inc. (TELUS) as part of their 21 December 2020 responses to requests for information pertaining to default 9-1-1 call routing.

Specifically, le Comité 9-1-1 requested that the following information be disclosed:


  1. Typical volume of E9-1-1 calls that require default routing, presented as a percentage of all E9-1-1 calls transiting over Bell’s 9-1-1 network.

Bell and TELUS

  1. Number of emergency call takers Bell and TELUS estimate they will need to hire for their respective NG9-1-1 default call handling solutions; and
  2. Estimated average call handling time on which costs for Bell and TELUS’s respective NG9-1-1 default call handling solutions were based.

Commission staff notes that le Comité 9-1-1 included the request for disclosure within its reply to the RFI responses, rather than submitting it as a separate formal request to the Commission. Commission staff also notes that the procedures did not contemplate an opportunity to respond to these reply comments.  In light of this, Commission staff considers it appropriate to provide Bell and TELUS with an opportunity to provide an answer to le Comité’s procedural request with respect to the disclosure only by 26 February 2021.  Any answer provided is to be served on le Comité 9-1-1 at the same time as it is filed with the Commission.


Original signed by

Michel Murray
Director, Dispute Resolution and Regulatory Implementation
Telecommunications Sector

c.c.: Étienne Robelin, CRTC,
Jocelyn Bourdon, Comité 9-1-1 du SCFP-Québec,
Nathalie Blais, Comité 9-1-1 du SCFP-Québec,

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