Telecom Commission Letter addressed to Carol Ho (TELUS Communications Inc.)

Ottawa, 6 November 2020 

Our reference: 8740-T66-202007161


Ms. Carol Ho
Senior Regulatory Advisor
TELUS Communications Inc.
510 West Georgia St., Floor 7
Vancouver, B.C. V6B 0M3

RE: Tariff Notice 556 – General Tariff, Call Management Services; Introduction of Voice Mail Redirect feature to Call Control Service

Dear Ms. Ho:

On 22 October 2020, the Commission received an application from TELUS Communications Inc. (TELUS) under Tariff Notice 556 in which the company proposed revisions to its General Tariff CRTC 21461 - Item 300 – Call Management Services, in order to introduce a new feature, Voice Mail Redirect for TELUS Voice Mail customers.

Commission staff is continuing its analysis of this application.

Consequently, this application, along with any associated subsequent revisions, will not be approved on an interim basis on the 15th calendar day following receipt. However, the Commission intends to dispose of this application, along with any associated subsequent revisions, within 45 business days of receipt of the filing.


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector
c.c.: Joanne Baldassi, CRTC, 819-997-3498,

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