Telecom Procedural Letter addressed to Jean-François Dumoulin (Iristel Inc.) and Howard Slawner (Rogers Communications Canada Inc.)

Ottawa, 2 November 2020

Our reference: 8622-J64-202004662

## denotes confidential information


Mr. Jean-François Dumoulin
VP Regulatory and Government Affairs
Iristel Inc.
16766 Trans-Canada Highway, Suite 403
Kirkland, Quebec  H9H 4M7

Mr. Howard Slawner
Vice President – Regulatory, Telecom
Rogers Communications Canada Inc.
350 Bloor Street East
Toronto, Ontario  M4W 0A1

RE:  Part 1 application requesting an order from the Commission prohibiting Rogers and other carriers from manipulating Caller ID information for their economic benefit

On 29 July 2020, the Commission received an Application from Iristel Inc. (Iristel),requesting that the Commission grant the following relief:

  1. An order from the Commission explicitly prohibiting Rogers Communications Canada Inc. (Rogers), or any other carrier, from manipulating Caller ID information for the purpose of circumventing routing restrictions and in so doing conferring upon themselves an undue preference;
  2. An order from the Commission directing Rogers, and any other carrier, to ensure that their contracts with downstream providers contain clauses prohibiting the manipulation of Caller ID information for the purpose of circumventing routing restrictions.

Paragraph 28(1) (a) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure provides that the Commission may request parties to file information or documents where needed.

Iristel and Rogers (as indicated) are requested to provide comprehensive answers, including rationale and any supporting information, to the attached questions by 13 November 2020.


Original Signed By

Michel Murray
Director, Dispute Resolution and Regulatory Implementation
Telecommunications Sector

c.c.: Rudy Rab, CRTC,

Attach. (1)

Request for information

To Iristel:

  1. Provide the total number of telephone calls routed to Iristel, spanning the period from 8 June 2020 to 29 July 2020 inclusive, which indicated as having originated from NPA NXX-212-475 (specifically, 212-475-##), subcategorized by month and by week. Provide a sample of Iristel’s call logs for each week during the above-described period during which at least one such phone call occurred.
  2. Provide the total amount of revenues that were denied to Iristel as a result of the caller location ID (CLID) spoofing episode described in Iristel’s application. Provide this information in the form of a table, consisting of the following data:
    • The total number of calls which featured CLID 212-475-##;
    • Iristel’s rate for routing United States-to-Canada traffic;
    • Iristel’s rate for routing Canada-to-Canada traffic;
    • The total amount that Iristel received (or will receive) from Rogers for routing the calls which displayed the spoofed CLID;
    • The total amount that Iristel would have received from Rogers for routing these calls, had these calls displayed the correct CLID, assuming that all such calls had actually originated in Canada.
  3. Provide details regarding any other incidence of CLID spoofing (involving any telephone number other than the telephone number referenced above in Question 1), originating from Rogers retail mobile wireless subscribers and which were routed to Iristel for termination, at any time commencing from 14 May 2020 to 29 July 2020, inclusive (attach sample call logs, if/as applicable).

To Rogers:

Describe what actions, if any, Rogers has taken or will take, internally and/or towards its third-party carriers (i.e. its Long Distance Service Providers) and other parties (if applicable), to prevent a recurrence of the Caller ID spoofing attributable to the same cause as was the case in the episode described in Iristel’s application.

Date modified: