Telecom Commission Letter addressed to Distribution List
Ottawa, 2 June 2020
Our reference: 2017-11, 2019-354 and 1011-NOC2019-0363
To: Distribution List
Subject: Registration compliance of MySignal.ca Solutions Inc.
MySignal.ca Solutions Inc. (MySignal.ca) appears to be in violation of the requirement to become a participant in the Commission for Complaints for Telecom-television Services Inc. (CCTS) and is therefore the subject of a show cause proceeding, Telecom Notice of Consultation CRTC 2019-363.
As stated in the show cause proceeding, in the event a telecommunications service provider is found in violation of the CCTS participation requirement, the Commission intends to pursue compliance with the CCTS participation requirement by all available means, including registering any administrative monetary penalty (AMP)-related debts and Mandatory Orders in the Federal Court and initiating proceedings to enforce them. Should other measures prove ineffective, the Commission has indicated that it may take steps to disconnect the telecommunications services of non-compliant resellers.
Based on a review of its website, it appears that Bell, Cogeco and Rogers may be providing wholesale services to MySignal.ca.
Accordingly, to inform any future regulatory actions undertaken by the Commission to disconnect the telecommunications services of MySignal.ca, Bell, Cogeco, and Rogers are requested to confirm whether or not they are providing wholesale services to MySignal.ca and if so, to provide copies of its wholesale agreements with MySignal.ca.
You are requested to provide the requested information by 16 June 2020.
Director, Social and Consumer Policy
Consumer, Research and Communications
Canadian Radio-television and Telecommunications Commission
MySignal.ca Solutions Inc.
Cogeco Communications Inc.
Rogers Communications Canada Inc.
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