Telecom - Commission letter addressed to the Distribution List

Ottawa, 8 April 2020

Our reference: 8665-C12-201507008


Distribution List

RE: Suspension of Next-Generation 9-1-1 deadlines due to COVID-19

The COVID-19 pandemic and the resulting measures taken to contain it are having a significant impact on citizens and businesses across Canada, including Originating Network Providers (ONPs) and 9-1-1 network providers responsible for the implementation of Next Generation 9-1-1 (NG9-1-1). Consequently, the Commission understands that the maintenance of current networks, including in-service 9-1-1 networks, is being prioritized over work relating to the deployment of NG9-1-1 networks.

Given the present force majeure situation posed by the pandemic, the Commission hereby suspends the upcoming deadlines established as part of the NG9-1-1 Framework Footnote1, and states the preliminary view that these deadlines be re-established as follows:

  1. the date for filing of NG9-1-1 cost studies and tariffs by NG9-1-1 network providers, from 1 June 2020 to 1 March 2021 and from 30 June 2023 to 30 March 2024, respectively;
  2. the date at which NG9-1-1 network providers and ONPs must have their networks ready to support NG9-1-1 Voice, from 30 June 2020 to 30 March 2021;
  3. the deadline for NG9-1-1 network providers to make available their interconnection specifications to support NG9-1-1 Text Messaging, from 30 June 2020 to 30 September 2021; and
  4. the date by which wireless service providers must provide NG9-1-1 Text Messaging based on Real Time Text (RTT)Footnote2 throughout their operating territories wherever their networks are capable of doing so, and Public Safety Answering Points (PSAPs) have launched NG9-1-1 Text Messaging, from 30 December 2020 to 30 March 2022;
  5. the date at which the existing 9-1-1 networks must be decommissioned, from 30 June 2023 to 30 March 2024.
  6. the dates by which certain reports of the CRTC Interconnection Steering Committee’s Emergency Services Working Group Footnote3 are to be submitted:
  1. ESTF0090 from 10 April 2020 to 30 September 2020;
  2. ESTF0085 from 15 May 2020 to 30 September 2020;
  3. ESTF0073b from 23 May 2020 to 27 November 2020;
  4. ESTF0091 from 15 June 2020 to 27 November 2020; and
  5. ESTF0093 from 30 June 2020 to 27 November 2020.

Furthermore, the Commission is of the preliminary view that it would be appropriate to establish a new milestone associated with the operation of NG9-1-1 networks.  In this regard, the Commission considers it appropriate to expect that every NG9-1-1 networks will be in service by 30 June 2021.  A NG9-1-1 network would be considered to be “in service” where (i) the production onboarding Footnote4 and testing is complete; (ii) NG9-1-1 service tariffs have been approved by the Commission; and (iii) NG9-1-1 traffic is transiting over the NG9-1-1 networks.  

The Commission will initiate a public proceeding at a later date to formally establish new deadlines for the above listed NG9-1-1 milestones, once the situation has settled and the full extent of the pandemic can be better assessed by the various NG9-1-1 stakeholders. Interested persons will have an opportunity to comment on the proposed revised deadlines as well as the appropriateness of establishing a new in-service date and the specific parameters that would apply.


Original signed by

Claude Doucet
Secretary General

CC: Étienne Robelin, Manager, Emergency Services,
Mylène Germain, Senior Analyst, Emergency Services,

Distribution list:

2094206 Ontario Ltd (o/a Ruralwave)                       
412 Networks Inc.                                         
676766 Ontario Limited o/a KWIC Internet                  
8241104 Canada Inc.                                        
9144-3036 Quebec Inc.                                     
9303-4338 Québec inc. (Accès Télécom)                     
9315-1884 Québec inc.                                     
A.B.C. Allen Business Communications Ltd.                 
Abbotsford Police
Access Communications Co-operative Limited                
Aeromedical Emergency Services Ltd.
Agence municipale de financement et de développement des centres d’urgence 9-1-1 du Québec
Airtel Wireless LTD                                       
Alberta E911 Advisory Association
Alberta Emergency Management Agency
Alberta Urban Municipalities Association
Allstream Business Inc.                                   
Altima Solutions Limited                                  
Amtelecom Telco GP Inc.                                   
AT&T Mobility Canada
Axiom Technologies, LLC                                   
Beanfield Technologies Inc.                                
Bell Aliant Regional Communications, Limited Partnership  
Bell Canada                                               
Bell Mobility Inc.                                        
Bell MTS Inc.                                             
Blue Canada Wireless Inc.                                 
Bonnyville Regional Fire Authority
Bragg Communications Incorporated                         
Broad-Connect Telecom Inc.                                
Brooke Telecom Co-operative Ltd.                           
Bruce Telecom Ontario Inc.                                
Câble-Axion Digitel inc.                                  
Câblovision Warwick inc.                                  
Camrose Police Service
Canadian Association of the Deaf
Canadian Association of the Deaf-Association des Sourds du Canada and Deaf Wireless Canada Committee
Canadian Hearing Society
Canadian Interoperability Technology Interest Group (CITIG) et al
Canadian National Society of the Deaf-Blind
Canadian Network Operators Consortium Inc.
Canadian Wireless Telecommunications Association
Canyon.TV, Incorporated                                   
Chatham Police
CIK Telecom Inc.                                          
City of Calgary, Public Safety Communications
City of Edmonton 911 & Police
City of Lethbridge, Public Safety Communications Centre
City of Lloydminster 911 Centre
City of Medicine Hat 911 Centre
City of Red Deer Emergency Services
City West Cable (North) Corp.                             
CityWest Mobility Corp.                                   
CityWest Telephone Corporation                            
Cloudwifi Inc.                                            
Coalition pour le service 9-1-1 au Québec
Cochrane Telecom Services of the Town of Cochrane         
Cogeco Connexion Inc.                                     
Cogeco Peer 1 (Canada) Inc.                               
Communication Stratford, coop de solidarité de câblodistrib
Comwave Networks Inc.                                     
Conseil provincial du secteur municipal du SCFP-Québec
Continuum Online Services Ltd.                            
Coop Câblo Leeds                                          
Coop Télé-câble Ste-Clotilde-de-Beauce                    
Coopératif de câblodistribution Ste-Catherine-Fossambault 
Coopérative Antenne T.V. St-Zacharie                      
Coopérative de Câblodistribution Ste-Agathe               
CoopTel, coop de télécommunication                        
Cross Country T.V. Limited                                
Deaf Wireless Canada Consultative Committee
DERYtelecom Inc.                                          
Distributel Communications Limited                         
DMTS, a division of Bell Canada                           
DND Fire
Duclos & Michaud Télécom Inc.                             
Durham Regional Police
East Central 911 Call Answer Society
Eccentric Artists Technical Services Ltd.                  
E-Comm 9-1-1
Ecotel inc.                                               
Emergency Services Working Group
Espanola Police
Execulink Telecom Inc.                                    
FGLTEL Inc.                                               
Fibernetics Corporation                                   
FibreStream Inc.                                          
Fido Solutions Inc.                                       
FlexITy Holdings Inc.                                     
Foothills Regional Emergency Services Commission
Freedom Mobile Inc.                                       
Frontier Networks Inc.                                    
Frontline Broadband Inc.                                  
Gananoque Police/Fire
GB Tel Incorporated                                       
Globalstar Canada Satellite Co.                           
Go Fibre Corporation                                      
Gogo Connectivity Ltd.                                    
Gosfield North Communication Co-operative Limited         
Grande Prairie Fire Department
Greater Sudbury Telecommunications Inc.                   
Groupe Maskatel LP                                        
Guelph Police
Halton Regional Police
Hamilton Police
Hay Communications Co-operative Limited                   
HCE Telecom Inc.                                          
Hearst Communication Bureau
Huron Telecommunications Co-Operative Limited             
Ice Wireless Inc.                                          
InnSysVoice Corp.                                         
Internet Access Solutions Ltd.                            
Inukshuk Wireless Partnership / Société Inukshuk Sans Fil 
Iristel Inc.                                              
ISP Telecom Inc.                                          
iTeraTEL Communications Inc.                              
IXICA Communications Inc.                                 
Jasper Park 911 Centre
Kawartha Lakes Police
Keewaytinook Okimakanak                                    
Kimcot Inc.                                               
Kingston Police
KMTS, a division of Bell Canada                           
Kyetech Canada Inc.
La Compagnie de téléphone de St-Victor                    
La Compagnie de téléphone Upton inc.                      
La Coopérative de câblodistribution de l'Arrière-Pays     
La Corporation Hearst Connect Corporation                 
Lakeland Energy Ltd.                                      
Lansdowne Rural Telephone Company Ltd.                    
Les.Net (1996) Inc.                                       
London Police
Luxline Network Corporation                               
Managed Network Systems Inc.                              
Manitoba EMO
Manitoba Provincial PSAP
Mascon Communications Inc.                                
Media Access Canada
Ministry of Community Safety and Correctional Services for the Province of Ontario
Mornington Communications Co-operative Limited            
MTS Inc.
Multiboard Communications Inc.                            
Naskapi Imuun Inc.                                        
National Pensioners Federation, Council of Senior Citizens’ Organizations of B.C. & Public Interest Advocacy Centre
Navigata Communications Limited                           
Nelson City Police
New Brunswick 9-1-1 Bureau
Nexicom Mobility Inc.                                     
NG9-1-1 Coalition of the Willing
Niagara Regional Broadband Network Limited                
Niagara Regional Police
NL911 Bureau Inc.
Nor-Del Cablevision Limited                               
North Bay OPP
North Bay Police
North Frontenac Telephone Corporation Ltd.                
North Frontenac Telephone Haliburton Corp.                
North Renfrew Telephone Company Limited Trade             
Northern Communication Bureau
NorthernTel, Limited Partnership                          
Northwestel Inc.                                          
Nova Scotia Emergency Management Office
Novus Entertainment Inc.                                  
Ocdotus Inc.                                              
Office of the Privacy Commissioner of Canada
Olds Fibre Ltd.                                           
Ontario Provincial Police
Ontera, a division of NorthernTel                         
Orangeville Police
Orillia Fire
Ormuco Inc.                                               
Ottawa Police
Owen Sound Police
Packet-Tel Corp.                                          
Parkland County Emergency Communications Centre
Peel Regional Police
People's Tel Limited Partnership                          
Peterborough Police
Primus Management ULC                                     
Prince Edward Island 9-1-1 Administration Office
Prince George RCMP
Province of British Columbia
Provincial Tel Inc.                                       
Public Safety Division, Ministry of Community Safety and Correctional Services
Quadro Communications Co-Operative Inc.                   
Québecor Média inc.
Regional Emergency Services Fort McMurray
RFNow Inc.                                                
Rogers Communications Canada Inc.                         
Roxborough Telephone Company Limited                      
Saanich Police
Sarnia Police
Saskatchewan Telecommunications
Sault Ste Marie Police
Seaside Communications Inc.                               
Seaside Wireless Communications Inc.                      
Shaw Telecom G.P.
Sogetel inc.                                              
Source Cable Limited                                      
South Island Cable Ltd.                                   
SSI Micro Ltd.                                            
St. Albert RCMP Detachment
Strathcona County Emergency Services
Strathroy Police
Sudbury Regional Police
Sugar Mobile Inc.                                         
Switch Incorporated                                       
Taber 9-1-1 Centre
TATA Communications (Canada) Ltd.                         
Tech Futures Interactive Inc.                             
TekSavvy Solutions Inc.                                   
Télébec, Société en commandite                            
Télé-Câble Albanel inc.                                   
Télécom Colba.Net inc.                                    
Telecom Engineering Incorporated                          
Télécommunications Xittel                                 
Téléphone de St-Éphrem inc.                                
Telesat Canada                                            
Teliphone Navigata-Westel Communication Inc.              
TelMAX Inc.                                               
TELUS Communications Inc.                                  
TeraGo Networks Inc                                       
TerreStar Solutions Inc.                                  
The Community Recreation Rebroadcasting Service Association
The Westport Telephone Company, Limited                   
Thunder Bay Bureau
TNW WIRELESS INC.                                         
Toronto Police Service
Total Cable Service Inc.                                  
Transvision (Cookshire) inc.                              
Trutel Inc.                                                
Tuckersmith Communications Co-operative Limited           
Vianet Inc.                                               
Victoria Police
Victoria RCMP
Vidéotron ltée                                            
Vois Inc.                                                 
Waterloo Regional Police
Westman Media Cooperative Ltd.                            
Wheatland and District Emergency Medical Services
Wightman Communications Ltd.                              
Wightman Telecom Ltd.                                     
Windsor Police
Winnipeg Police Service PSAP
Woodstock Police
Xplornet Communications Inc.                              
Yellowhead County Emergency Communications Centre
York Police
YourLink Inc.                                             
Yukon RCMP M Division Operational Communication Center
Zayo Canada Inc., formally known as Allstream Inc.
ZIP Telecom Inc.                                           
Ztar Mobile Canada, Inc.                                                                           

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