Telecom Commission Letter addressed to Michelle Dupuis (TELUS Communications Inc.)

Ottawa, 27 November 2019

Our reference: 8740-T66-201911123


Ms. Michelle Dupuis
Senior Regulatory Legal Counsel
Telecom Policy & Regulatory Affairs
215 Slater St., Floor 8
Ottawa, ON K1P 0A6

RE:  Tariff Notice 549 – Introduction of the Call Control feature

Dear Ms. Dupuis:

On 31 October 2019, the Commission received an application from TELUS Communications Inc. (TELUS), under Tariff Notice 549, requesting approval to revise its General Tariff CRTC 21461 - Item 300, Call Management Services, in order to introduce a new residential line feature, Call Control.

Paragraph 28(1) (a) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure provides that the Commission may require parties to file information or documents where needed.

TELUS is requested to provide comprehensive answers, including rationale and any supporting information, to the attached questions by 9 December 2019.

Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

c.c.: Joanne Baldassi, CRTC, 819-997-3498,

Attach. (1)


Request for information

  1. TELUS proposed to offer two options of Call Control i) the basic option, which will be provided free of charge and ii) the premium option, which will be available at a monthly rate of $3 per month. TELUS submitted that the proposed rates are the same as the rates in its forborne exchanges, and that the $3 rate aligns with the current rates for local line features.

    Explain, with supporting rationale, how the costs incurred to provide this service are recovered from the basic and premium options. The response should address why the company is proposing to offer the basic option at no charge, while the premium options would be provided at a monthly rate $3 per month. Provide a cost study report and the price floor test to support the proposed rates.

  2. Identify the price cap basket that this service falls into.
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