ARCHIVED - Telecom Commission Letter addressed to Ms. Natalie MacDonald (Bragg Communications Inc., carrying on business as Eastlink)

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.


Ottawa, 25 November 2019

Our reference: 1011-NOC2017-0033


BY EMAIL

Mr. W.N. (Bill) Beckman
Senior Director – Regulatory Affairs
Saskatchewan Telecommunications
2121 Saskatchewan Drive
Regina, Saskatchewan S4P 3Y2
document.control@sasktel.com

Subject:  Annual request for information regarding Message Relay Services - Telecom Regulatory Policy CRTC 2018-466

Dear Mr. Desrochers:

I am writing in regards to Eastlink’s 31 January 2019 response to a request for information (RFI) letter issued on 17 January 2019. That letter was issued pursuant to the Message Relay Services (MRS) Regulatory PolicyFootnote1published on 14 December 2018.

In order to have more complete information, Commission staff requests a response to this letter by 9 December 2019. The response must include answers to the two requests set out below.

 

Request #1

Pursuant to paragraph 38 of the MRS Regulatory Policy, WSPs that offer and provide mobile wireless voice services will, by 14 June 2019, be required to offer IP relay service to their retail customers.

Confirm whether Eastlink’s mobile wireless operations have met the 14 June 2019 deadline to offer IP relay service to their retail customers.

 

Request #2

Commission staff notes that in 2018, average monthly IP relay wait times were #55.00# seconds, while the percentage of calls answered within 20 seconds averaged #83.23%#.

What percentage of calls during 2018 that took longer than 20 seconds to be answered by a live relay operator were answered:

The filing of documents referenced in this letter is to be done using the secured service “My CRTC Account (Partner Log In or GCKey).”

Please note that responses to this letter are due 9 December 2019. If you have any questions, please contact Bradley Gaudet at bradley.gaudet@crtc.gc.ca.


Yours sincerely,


Nanao Kachi
Director, Social and Consumer Policy
Consumer, Research and Communications

Date modified: