Telecom Commission Letter addressed to Ms. Natalie MacDonald (Bragg Communications Inc., carrying on business as Eastlink)
Ottawa, 25 November 2019
Our reference: 1011-NOC2017-0033
Mr. W.N. (Bill) Beckman
Senior Director – Regulatory Affairs
2121 Saskatchewan Drive
Regina, Saskatchewan S4P 3Y2
Subject: Annual request for information regarding Message Relay Services - Telecom Regulatory Policy CRTC 2018-466
Dear Mr. Desrochers:
I am writing in regards to Eastlink’s 31 January 2019 response to a request for information (RFI) letter issued on 17 January 2019. That letter was issued pursuant to the Message Relay Services (MRS) Regulatory PolicyFootnote1published on 14 December 2018.
In order to have more complete information, Commission staff requests a response to this letter by 9 December 2019. The response must include answers to the two requests set out below.
Pursuant to paragraph 38 of the MRS Regulatory Policy, WSPs that offer and provide mobile wireless voice services will, by 14 June 2019, be required to offer IP relay service to their retail customers.
Confirm whether Eastlink’s mobile wireless operations have met the 14 June 2019 deadline to offer IP relay service to their retail customers.
Commission staff notes that in 2018, average monthly IP relay wait times were #55.00# seconds, while the percentage of calls answered within 20 seconds averaged #83.23%#.
What percentage of calls during 2018 that took longer than 20 seconds to be answered by a live relay operator were answered:
- between 20 seconds and 30 seconds;
- between 30 seconds and 60 seconds;
- between 60 seconds and 300 seconds; and
- after 300 seconds.
The filing of documents referenced in this letter is to be done using the secured service “My CRTC Account (Partner Log In or GCKey).”
Please note that responses to this letter are due 9 December 2019. If you have any questions, please contact Bradley Gaudet at email@example.com.
Director, Social and Consumer Policy
Consumer, Research and Communications
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