ARCHIVED - Telecom Commission Letter addressed to Mr. Simon Desrochers (Cogeco Communications Inc. )
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Ottawa, 25 November 2019
Our reference: 1011-NOC2017-0033
BY EMAIL
Mr. Simon Desrochers
Advisor, Regulatory Affairs, Telecommunications
Cogeco Communications Inc.
5 Place Ville Marie, Suite 1700
Montréal, Quebec H3B 0B3
telecom.regulatory@cogeco.com
Subject: Annual request for information regarding Message Relay Services - Telecom Regulatory Policy CRTC 2018-466
Dear Mr. Desrochers:
I am writing in regards to Cogeco’s 31 January 2019 response to a request for information (RFI) letter issued on 17 January 2019. That letter was issued pursuant to the Message Relay Services (MRS) Regulatory PolicyFootnote1published on 14 December 2018.
In order to have more complete information, Commission staff requests a response to this letter by 9 December 2019. The response must include answers to the two requests set out below.
Request
Commission staff notes that in 2018, average monthly IP relay wait times were #53.00# seconds, while the percentage of calls answered within 20 seconds averaged #89.33%#.
What percentage of calls during 2018 that took longer than 20 seconds to be answered by a live relay operator were answered:
- between 20 seconds and 30 seconds;
- between 30 seconds and 60 seconds;
- between 60 seconds and 300 seconds; and
- after 300 seconds.
The filing of documents referenced in this letter is to be done using the secured service “My CRTC Account (Partner Log In or GCKey).”
Please note that responses to this letter are due 9 December 2019. If you have any questions, please contact Bradley Gaudet at bradley.gaudet@crtc.gc.ca.
Yours sincerely,
Nanao Kachi
Director, Social and Consumer Policy
Consumer, Research and Communications
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