ARCHIVED - Telecom Commission Letter addressed to the Distribution List

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Ottawa, 21 November 2019

Our reference: 1011-NOC2019-0057


RE:  Telecom Notice of Consultation CRTC 2019-57, Review of mobile wireless services – DWCC et al. procedural request

Dear Madams, Sirs:

DWCC et al.Footnote1 filed a letter dated 4 November 2019 outlining its plans to conduct a multilingualFootnote2 survey with Deaf, Deaf-Blind and Hard of Hearing (DDBHH) Canadians. The purpose of the survey would be to examine the present and future needs of DDBHH Canadians with respect to mobile wireless services and how existing services meet the needs of these Canadians.

DWCC et al. requested that it be permitted to file a survey report with the Commission on 3 February 2020. It argued that this time was needed due to the complexity of the tasks involved in surveying DDBHH participants which include filming in ASL/LSQ, video editing, verifying survey logic, uploading videos, data collection and report writing. It further argued that no other party would be prejudiced, as the proposed timelines would allow sufficient opportunity to review and comment on the survey report.

The Coalition for Cheaper Wireless Service (CCWS)Footnote3 filed a letter supporting DWCC et al.’s request. No party opposed the request.

Commission staff considers that, under the circumstances, it would be appropriate to grant DWCC et al.’s procedural request. DWCC et al. may therefore file its survey report according to the proposed timelines.

Once the survey report has been filed, the Commission will have the opportunity to review its contents, as well as any comments from other parties, and to make any appropriate determinations. The survey report, as well as the specific content and methodology of the survey may also be considered by the Commission as part of any eventual application for an award of costs filed by DWCC et al., including to determine whether and to what extent the applicant has met the criteria for an award of costs as well as the amount of costs that should be awarded.Footnote4


Original signed by

Philippe Kent
Director, Policy
Telecommunications Sector

Distribution List: All parties to 2019-57


Footnote 1

Comprising the Deaf Wireless Canada Consultative Committee-Comité pour les Services Sans fil des Sourds du Canada, Canadian Association of the Deaf-Association Sourds du Canada, Canadian National Society of the Deaf Blind, and Deafness Advocacy Association Nova Scotia.

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Footnote 2

The survey will be conducted in English, French, American Sign Language (ASL), and langue des signes Québécoise (LSQ).

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Footnote 3

Comprising the Public Interest Advocacy Centre; ACORN Canada; National Pensioners Federation; and Canadian Association of Retired Persons.

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Footnote 4

The procedures and criteria for costs award are set out at ss. 60 – 70 of the CRTC Rules of Practice and Procedure and additional relevant information is set out in the Guidelines for the Assessment of Costs and in Revision of CRTC cost award practices and procedures, Telecom Regulatory Policy 2010-963.

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