Telecom Commission Letter Addressed to Various Parties

Ottawa, 1 August 2019

Our reference: 8660-V3-201904516

BY EMAIL

Mr. Dennis Béland
Vice-president, Regulatory Affairs
Telecommunications
Québecor Média
612, rue St-Jacques, 15e étage
Montréal, Quebec H3C 4M8
regaffairs@quebecor.com

Mr. Philippe Gauvin
Assistant General Counsel
Bell Canada
160, Elgin Street, 19th Floor
Ottawa, Ontario K2P 2C4
bell.regulatory@bell.ca

Re: Part 1 application filed by Québecor Média inc. on behalf of its subsidiary, Vidéotron Ltd. (collectively, Vidéotron), against Bell Canada on behalf of its subsidiary Bell Mobility Inc. (collectively, Bell), requesting that the Commission order Bell to abstain from suspending wholesale roaming service offered to Vidéotron

Dear Sirs:

In order to assist the Commission in its analysis of the above noted application, Vidéotron and Bell are requested to respond to the questions set out in the Attachment, providing context or rationale where appropriate.

Vidéotron is to file its responses by 12 August 2019, serving a copy on Bell. Bell is to file its responses by 19 August 2019, serving a copy on Vidéotron.

Sincerely,

Original signed by

Michel Murray
Director, Dispute Resolution and Regulatory Implementation
Telecommunications Sector

c.c.: Guillaume Castonguay, CRTC,  guillaume.castonguay@crtc.gc.ca

Attach. (1)


ATTACHMENT

Questions to Vidéotron

  1. With respect to the International Mobile Subscriber Identity (IMSI) numbers in the lists sent to Vidéotron on 8 July 2019 by Bell:
    1. For those Vidéotron end-users with two consecutive months of suspected non-incidental roaming on Bell:
      • Provide an example of the notice letter sent to end-users with two consecutive months of non-incidental permanent roaming (the Two Month Letter);
      • Confirm which of the IMSIs received the Two Month Letter;
      • Confirm the dates on which the Two Month Letters were sent; and
      • Confirm which of the IMSIs did not receive the Two Month Letter and the justification for not sending them a letter.
    2. For those Vidéotron end-users with three consecutive months of suspected non-incidental roaming on Bell:
      • Provide an example of the notice letter sent to end-users with three consecutive months of non-incidental permanent roaming (the Three Month Letter);
      • Confirm which of the IMSIs did receive the Three Month Letter;
      • Confirm the dates on which the Three Month Letters were sent; and
      • Confirm which of the IMSIs did not receive the Three Month Letter and the justification for not sending them a letter.
    3. For those Vidéotron end-users who received the Three Month Letter:
      • Confirm which of the IMSIs had their roaming privileges suspended; and
      • Confirm which of the IMSIs did not have their roaming privileges suspended and the justification for not suspending.
  2. Please describe the process by which Vidéotron allows end-users who receive the Two Month Letter or the Three Month Letter to present their mitigating circumstances to Vidéotron, the process followed to ascertain those circumstances, and the process followed to decide whether an end-user should be able to retain its roaming privileges.

Questions to Bell

  1. Indicate whether Bell has issued a notice of suspension or termination to other roaming customers? If so, on what basis did Bell issue the notice(s) of suspension or termination, and to which roaming customer(s)?
  2. In view of Vidéotron’s response set out in paragraphs 26 and 27 of its reply dated 15 July 2019, indicate whether Bell is satisfied that Vidéotron has taken reasonable steps to limit roaming by its end-users on Bell’s network to incidental levels, if not please justify.
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