Telecom Commission Letter addressed to Nicola Perry (Vodafone Canada Inc.)
Ottawa, 29 July 2019
Our reference: 8663-C12-201015470
Ms. Nicola Perry
Vodafone Canada Inc.
11th Floor, Centre Tower Suite 1140
3280 Bloor Street West
Toronto, Ontario M8X 2X3
RE: Vodafone Canada Inc. – Obligations of local VoIP service providers with respect to 9-1-1 emergency service
Dear Ms. Perry:
On 11 July 2019, Vodafone Canada Inc. filed information related to its local VoIP 9-1-1 emergency service. This is to advise you that based on the information provided by Vodafone Canada Inc. including the name of the 9-1-1 service provider, Commission staff is satisfied that Vodafone Canada Inc.’s VoIP service meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2 . Finally, as of the date of this letter, Commission staff notes that Vodafone Canada Inc. has completed the required information to be placed on the Commission’s list of Resellers and has a Basic International Telecommunications Service (BITS) licence.
It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter or, in the case of new companies, by the date the company begins offering service to consumers. The company is also responsible for meeting all ongoing regulatory filings to maintain its licences and registrations.
Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at http://www.crtc.gc.ca/eng/telephone8.htm.
Original signed by
Director, Dispute Resolution & Regulatory Implementation
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