ARCHIVED - Telecom Commission Letter addressed to Paul Cowling (Shaw Communications Inc.) and Stephen Schmidt (TELUS Communications Inc.)

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Ottawa, 12 March 2019

Our reference: 1011-NOC2018-0422


Mr. Paul Cowling
Vice-President, Legal and Regulatory Affairs
Shaw Communications Inc.

Mr. Stephen Schmidt
Vice-President – Telecom Policy & Chief Regulatory Legal Counsel
TELUS Communications Inc.

Re: Proceeding to establish a mandatory code of Internet services – Procedural requests to amend the deadlines for responses to requests for information and final replies

Dear Sirs:

On 9 November 2018, the CRTC published Proceeding to establish a mandatory code for Internet services, Telecom Notice of Consultation CRTC 2018-422 (the Notice).

On 4 March 2019, Shaw Communications Inc. (Shaw) submitted a letter in which it requested a two-week extension to the deadlines for responses to requests for information (from 21 March to 4 April 2019) and final replies (from 8 to 23 April 2019).

Shaw argued that a two-week extension is required in light of the extensiveness of the requests for information, which will require input from several stakeholders within the company, among other reasons. Shaw proposed that this extension be granted to all parties. Shaw noted that if the Commission granted additional time to respond to requests for information, the current deadline for final replies would not provide sufficient time for parties to read and respond to such information before submitting final replies.

The following parties submitted letters supporting Shaw’s request:

On 5 March 2019, Telus Communications Inc. (Telus) submitted a letter in which it requested a one-month extension to the deadlines for responses to requests for information (from 21 March to 18 April 2019) and final replies (from 8 April to 3 May 2019). Telus noted that, “While TELUS can provide responses by the April 4 deadline suggested by some other ISPs, they will necessarily be less detailed and thorough, and thus less helpful to the Commission, than they would be with a four week extension.”

The Comission notes that multiple service providers and a consumer group supported Shaw’s extension request; that certain requests for information may be complex for parties to answer; and that Telus noted that, while one month would enable it to provide more comprehensive responses, it could provide the data requested under the timeframe suggested by Shaw. Having regard for the above, the Commission finds that Shaw’s request is reasonable. With respect to Telus’s request, the request is denied. An amendment to the Notice of Consultation will be published to reflect the new deadlines.

A copy of this letter and all related correspondence will be added to the public record of the proceeding.

Yours sincerely,

Original signed by

Claude Doucet
Secretary General

cc: Distribution list

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