Telecom Commission Letter Addressed to Samer Bishay (Ice Wireless Inc.)

Ottawa, 7 January 2019

Our reference: 1011-NOC2016-0293


Mr. Samer Bishay
Ice Wireless Inc.

RE: Revised Wireless Code – 2018 Compliance Report Assessment – Ice Wireless

Dear Mr. Bishay:

This letter sets out the Canadian Radio-television and Telecommunications Commission (thereafter “the Commission”)’s assessment of the information filed by Ice Wireless in its 2018 Wireless Code compliance reportFootnote1 and sets out specific directions to be followed by Ice Wireless in this regard.

In Ice Wireless’ 2018 compliance report and in its subsequent responses to requests for information, Ice Wireless admitted that it had not fully implemented certain provisions of the revised Wireless Code and would be unable to do so until February 15, 2019. Those provisions of the revised Wireless Code are:

Ice Wireless submitted that its ongoing failure to implement these provisions is due to technical challenges in updating a multitude of systems that are required to deliver wireless services to customers.

The Commission considers that the information filed by Ice Wireless indicates that it has faced significant barriers to implementing sections E.1-3 of the revised Code. The Commission acknowledges that Ice Wireless began notifying affected customers of the implementation delays in October 2018 and that it is providing credits to negatively affected customers upon request.

Nonetheless, the Commission remains concerned that Ice Wireless’ customers may not be receiving the full benefit of the revised Code at this time. To that end, the Commission directs Ice Wireless to:

The Commission may take further measures that may become appropriate in order to address any additional or ongoing failures on the part of Ice Wireless with respect to the revised Code.

The Commission reminds Ice Wireless that it will be required to submit another Wireless Code compliance report by March 31, 2019.

Yours sincerely,

(Original signed by)

Claude Doucet
Secretary General

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