ARCHIVED - Broadcasting Commission Letter addressed to Sylvie Courtemanche (CBSC)

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Ottawa, 30 April 2019


Sylvie Courtemanche
Chair, CBSC

Our reference: Public Notice 2019-9

Public record: 1011-NOC2019-0009

Re: Proceeding regarding the English-language closed captioning quality standards relating to the accuracy rate for live programming– Request for Information by 3 May


This is further to the Canadian Broadcast Standards Council’s 11 April 2019 answer to Commission staff’s request for information regarding the English-language closed captioning quality standard relating to the accuracy rate for live programming.


On 4 April 2019, Commission staff sent the Canadian Broadcast Standards Council (CBSC) a request for information to obtain its comments on the feasibility and appropriateness of Keeble Media Inc.’s (KMI) proposal that the CBSC should be involved in the certification of NER evaluators.

On 11 April 2019, the CBSC submitted its answer whereby it confirmed the feasibility and ability of the CBSC to perform the role described by KMI in its proposal in the event the CRTC decides that this course of action is appropriate in the circumstances.

In light of the above, Commission staff is seeking clarification for an estimate of how much time the CBSC would require to do the following:

  1. Convene a new advisory panel comprised of captioning users and broadcasters, for this purpose; and
  2. Create an accessible web portal listing the certified Canadian NER evaluators approved by the CBSC, the Canadian NER Guidelines, as well as information identifying where NER training could be obtained.  The information at this portal should also be available in American Sign Language (ASL) and langue des signes québécoise (LSQ).

The CBSC is requested to reply by 3 May 2019.

Procedures for filing

Response to this requests for information must 1) refer to the file number noted above, and 2) be sent to the Secretary General of the Commission via My CRTC Account (at the following link: using GCKey. GCKey allows you to securely access the Government of Canada’s online services and conduct online business.

For further information on how to submit your response, see the CRTC’s web page Submitting applications and other documents to the CRTC using My CRTC Account.

All submissions are to be made in accordance with the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, SOR/2010-277. As set out in Broadcasting and Telecom Information Bulletin 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, parties may designate certain information as confidential. Parties must provide an abridged version of the document involved, accompanied by a detailed rationale to explain why the disclosure of the information is not in the public interest.

Should you have any questions, please contact Jennifer Porteous, Senior Analyst, Social and Consumer Policy, at

A copy of this letter and all related correspondence will be added to the public record of the proceeding.

Yours sincerely,

Original signed by

Nanao Kachi
Director, Social and Consumer Policy

c.c. Distribution List

Distribution list

2016 Working group;;;;;;;;;;;
Canadian Broadcast Standards Council
Dr. Pablo Romero-Fresco;
Wendy Randall
Marc Bonhomme
Henge Design
Canadian Hard of Hearing Association
Keeble Media Inc.
Ai media
Closed Caption Services (
Media Access Canada
Canadian Association of the Deaf / Association des Sourds du Canada /
Northern Alberta Institute of Technology
National Captioning Canada /
The Captioning Group
Sasha Willson
English-Language Local Independent Television Stations Group

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