Telecom Decision CRTC 2019-394

PDF version

Ottawa, 4 December 2019

Public record: 8698-C209-201906281

Canadian Administrator of VRS (CAV), Inc. – Application requesting video relay service funding for 2020

The Commission approves the application submitted by the Canadian Administrator of VRS (CAV), Inc. (CAV) for $16,032,739 in funding from the National Contribution Fund (NCF) for 2020. This amount is to be disbursed by the NCF to the CAV in 12 equal monthly instalments, beginning in January 2020. Access to this funding will enable the CAV to continue to offer video relay service in Canada to the benefit of all Canadians, as envisioned by the Commission in Telecom Regulatory Policy 2014-187.


  1. Video relay service (VRS) enables people who use sign language to conduct telephone calls and communicate with voice telephone users using sign language. VRS connects a sign language user with another party via an operator who can interpret between sign language and spoken language.
  2. In Telecom Regulatory Policy 2014-187, the Commission
    • determined that VRS must be offered in Canada;
    • established a $30 million funding cap to cover all administrative and service-related costs for VRS;Footnote 1
    • decided that VRS would be overseen and implemented by an independent VRS administrator; and
    • set out the minimum requirements that the VRS administrator must meet in order for funds to be released from the National Contribution Fund (NCF) for VRS.
  3. In Telecom Regulatory Policy 2014-659, the Commission approved the structure and mandate of the VRS administrator, known as the Canadian Administrator of VRS (CAV), Inc. (CAV). In particular, the Commission approved the CAV funding process, whereby an annual budget would be approved by the Commission before expenditures are incurred,Footnote 2 and amounts would be disbursed from the NCF in equal monthly instalments.Footnote 3
  4. SRVFootnote 4 Canada VRS, the VRS developed by the CAV, launched on 28 September 2016 in both American Sign Language and Langue des signes québécoise. Subsequent to this date, and consistent with the Commission’s determinations in paragraphs 113 to 116 of Telecom Regulatory Policy 2014-187, the CAV has been expanding its hours of operation to enable VRS to respond to increasing demand. Specifically, the CAV expanded its hours of operation from 76 to 110 hours per week during its first 10 months of operation, and to 24 hours a day, 7 days a week as of 2 October 2017.


  1. The Commission received an application from the CAV, dated 31 July 2019, requesting that the Commission approve its proposal to seek $16,032,739 in funding from the NCF for 2020. The amount represents projected expenditures of $22,042,492 for 2020, minus a projected surplus of $6,009,753 for 2019. A breakdown of the costs by expense category is set out in the Appendix to this decision.Footnote 5
  2. In its application, the CAV has also requested that detailed figures for professional services and operations costs be designated as confidential, stating that such disclosure would result in material financial loss, prejudice its position, and affect contractual negotiations with third parties.
  3. The Commission received no interventions regarding the CAV’s application.

Commission's analysis and determinations

  1. Having reviewed the details of the CAV’s application, including its planned VRS-related activities in the upcoming year, the Commission finds the amount of funding requested by the CAV for 2020 to be reasonable, as it will allow for the continued provision of a reliable and effective VRS. The CAV’s contingency for operations should provide a reasonable buffer if the actual usage is higher than the forecast usage.
  2. As noted above, the CAV’s projected expenditure of $22,042,492 for 2020, combined with its projected surplus of $6,009,753 for 2019, results in the CAV’s funding request of $16,032,739 for 2020.
  3. Accordingly, the Commission approves the CAV’s application seeking $16,032,739 in funding from the NCF for expenditures expected to be incurred in 2020. Further, the Commission considers it appropriate to grant the CAV’s current request for confidentiality, consistent with the Commission’s determinations in the CAV’s previous Part 1 applications.
  4. The Commission directs the Central Fund Administrator of the NCF to remit the approved amount of $16,032,739 to the CAV in 12 equal monthly instalments, starting in January 2020.

Secretary General

Related documents

Appendix to Telecom Decision CRTC 2019-394

CAV’s budget for 2020

Expense category Estimated expenditures
Operations $17,736,704
Contingencies for Operations and Professional Services $1,040,031
Professional Services $1,531,962
Wages $710,443
Administration $499,100
Marketing – Education and Outreach $379,250
Board Expenses $145,000
Total expenditures for 2020 $22,042,492
Minus projected surplus from 2019 $6,009,753
Total new request for 2020 funding $16,032,739
Date modified: