Telecom Commission Letter Addressed to Maria Sbrocchi (AT&T Global Services Canada Co.)

Ottawa, 15 October 2018

Our reference:  8663-C12-201015470


Ms. Maria Sbrocchi,
Chief Counsel Canada,
AT&T Global Services Canada Co.,
55 Commerce Valley Drive West,
Thornhill, Ontario 
L3T 7V9

RE: AT&T Global Services Canada Co. – Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Ms. Sbrocchi:

On 24 July 2018, AT&T Global Services Canada Co. filed revised information related to its local VoIP 9-1-1 emergency service. This is to advise you that based on the information provided by AT&T Global Services Canada Co., Commission staff is satisfied that AT&T Global Services Canada Co.’s VoIP service meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2. Finally, as of the date of this letter, Commission staff notes that AT&T Global Services Canada Co. has completed the required information to be placed on the Commission’s list of Resellers and has a Basic International Telecommunications Service (BITS) licence.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter. The company is also responsible for meeting all ongoing regulatory filings to maintain its licences and registrations.
Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at


Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

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