Telecom Procedural Letter Addressed to Mr. Gerry Thompson (CISC BPWG)
Ottawa, 15 October 2018
Our reference: 1011-NOC2017-0049
Mr. Gerry Thompson
Chair, CISC BPWG
350 Bloor Street East, 6th Floor
Toronto, Ontario M4W 0A1
RE: Extension Request for CISC review and recommendations on competitor quality of service indicators for wholesale high speed access
In Review of the competitor quality of service regime, Telecom Regulatory Policy 2018-123, 13 April 2018, the Commission directed wholesale high-speed access (HSA) service providers to provide information on certain competitor quality of service indicators for (i) wholesale HSA installations and (ii) wholesale HSA repairs.
The Commission also noted that certain aspects of the indicators and timelines on which wholesale HSA service providers must report, such as exclusions for reasons beyond their control, required a follow-up process. It requested that the CRTC Interconnection Steering Committee (CISC), do the following, by 15 October 2018:
- propose business rules with respect to how installations and repairs are counted for the categories of wholesale HSA metrics set out above;
- propose minimum targets for the percentage of wholesale HSA installation and repair appointments met; and
- explore the development of, and propose, interval targets for the average timelines for wholesale HSA installation and repair appointments.
The Commission also requested that CISC provide recommendations about implementation timelines at the same time it submits its recommendations regarding the indicators.
The CISC Steering Committee assigned the above requests to the Business Process Working Group (BPWG).
By letter dated 20 September 2018, the BPWG stated that more contributions from the industry are expected and the details of the task are more complex and contentious than expected. The BPWG stated that although notable progress was being made, a report would not be ready in time for the requested due date of 15 October 2018. Therefore, the BPWG, by consensus, requested an extension until 15 February 2019 to submit the report.
In the present circumstances, the Commission approves the BPWG’s request.
Original signed by
c.c. : Joseph Cabrera, CRTC, 819-934-6352, firstname.lastname@example.org
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