Telecom Commission Letter Addressed to Angela Lawrence (Hay Communications Co-operative Limited )

27 September 2018

Our reference: 1011-NOC2016-0293


Angela Lawrence
General Manager
Hay Communications Co-operative Limited

RE: Revised Wireless Code Implementation – 2018 Compliance Reports – Request for further information

Dear Ms. Lawrence,

This letter sets out follow-up questions about Hay Communications’ compliance with the revised Wireless CodeFootnote1

On 15 February 2018, Commission staff sent a letter, titled Revised Wireless Code Implementation – Compliance Reports, which set out specific questions for wireless service providers to answer in their compliance reports for the revised Wireless Code. These reports were due by 31 March 2018.

Commission staff reviewed Hay Communications’ report and considers that certain elements require further clarification.

Therefore, Hay Communications is asked to file answers to the attached questions on or before 9 October 2018.

As set out in Broadcasting and Telecom Information Bulletin 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, WSPs may designate certain information as confidential. WSPs must provide an abridged version of the document involved, accompanied by a detailed rationale to explain why the disclosure of the information is not in the public interest.

These materials may be incorporated into the record of a potential future proceeding evaluating WSP compliance with the revised Wireless Code and assessing whether remedial measures are appropriate in the circumstances.

For further information on how to submit your response, see the CRTC’s web page Submitting applications and other documents to the CRTC using My CRTC Account. If you have any questions, please contact Meghan Wawryk, Senior Analyst, Social and Consumer Policy, at 819 635-6959 or

Yours sincerely,

(Original signed by)

Scott Shortliffe
Chief Consumer Officer, Consumer Affairs and Strategic Policy



  1. In response to questions 6.d. and f. of the Commission staff letter dated 15 February 2018, Hay Communications Co-Operative Ltd indicated that it would be compliant with the Commission directions at paragraphs 426.d (notification regarding the consumer checklist in billing statements) and 327 (promotion of the availability of extended trial periods) of Telecom Regulatory Policy 2017-200 by June 2018.  Confirm that your company is now compliant with these paragraphs and provide the notification you include in customer’s billing statements and the web link promoting the extended trial period on your website. 
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