ARCHIVED - Telecom Procedural Letter Addressed to Distribution List

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Ottawa, 25 September 2018

Our reference: 1011-NOC2018-0105


To: Distribution List

Re: Extension request regarding request for information related to Next-generation 9-1-1 (NG9-1-1) network design efficiencies

Dear Madam/Sir:

In Telecom Notice of Consultation CRTC 2018-105, Next-generation 9-1-1 network design efficiencies, dated 26 March 2018, the Commission initiated a proceeding to examine matters related to next-generation 9-1-1 (NG9-1-1) network design efficiencies, including roles and responsibilities related to the provisioning of location information servers and customer information databases, NG9-1-1 network components that could be shared, and efficient interconnection arrangements.

On 17 August 2018, Commission staff requested information from all large and small incumbent local exchange carriers (ILECs), as well as from other telecommunication service providers who provide 9-1-1 services (TSPs) and have intervened in this proceeding, either directly or through an association (collectively, the TSP intervenors). Responses to these questions were filed by 17 September 2018.  Parties were to file reply comments by 1 October 2018. Footnote1  

In correspondence dated 11 September 2018, TELUS Communications Inc. (TELUS) requested that the date for reply comments be extended to 19 October 2018, stating that a key resource is unavailable, resulting in TELUS being unable to provide meaningful comments.

In correspondence dated 12 September 2018 and 13 September 2018, Bell Canada (Bell) and Saskatchewan Telecommunications (SaskTel), respectively, supported TELUS’ extension request, stating that they also require more time to provide meaningful reply comments.

Commission staff has reviewed the request and considers this request to be reasonable. Commission staff expects that, with the additional time provided, both ILEC and TSP intervenors will provide a more fulsome and robust set of responses which the Commission will take into consideration for its determinations.  Commission staff further considers that this extension will provide the parties to this proceeding with an opportunity to further collectively discuss the NG9-1-1 interconnection matters being examined with a view to reaching mutually agreeable solutions.

Furthermore, Commission staff notes that CNOC’s member TSPs failed to respond to the requests for information that were issued to them.  In light of this, these TSPs are to provide written responses to the relevant requests for information set out in the above-referenced 17 August 2018 letter by 5 October 2018.

Accordingly, the following revised timelines apply:

Finally, commission staff expects that the revised timelines will not impact the NG9-1-1 trial and implementation deadlines as defined in Telecom Regulatory Policy CRTC 2017-182.

Should any questions arise, please contact Mylène Germain by email at


Original signed by

Philippe Kent
Director, Competition and Emergency Services Policy
Telecommunications Sector

c.c.:  Mylène Germain, CRTC, 819-635-4538,;
James Ndirangu, CRTC 819-997-3670,

Distribution List;;;;;;;;;;;

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