Telecom Commission Letter Addressed to Distribution List

Ottawa, 6 September 2018

Our references:  1011-NOC2018-0246


Distribution list

RE: Report regarding the retail sales practices of Canada’s large telecommunications carriers, Telecom and Broadcasting Notice of Consultation CRTC 2018-246, 16 July 2018 (the Notice), Procedural Request of TekSavvy to clarify inclusion of flanker brands of large carriers in responses to requests for information

Dear Madam or Sir:

On 16 July 2018, Commission staff issued a request for information (RFI) about the retail sales practices of Canada’s large telecommunications carriers for the above-noted proceeding.

On 30 August 2018, TekSavvy Solutions Inc. (TekSavvy) noted that the telecom market includes flanker brands that are operated by incumbent carriers, providing both wireline and mobile services. TekSavvy further noted that some incumbents’ RFI responses did not mention whether the sales practices described in their response to the Commission’s requests for information included sales practices for their flanker brand, or name the brands they were responding on behalf of.

TekSavvy requested that the Commission ask each respondent to:

  1. clarify whether their responses include information about sales practices for their flanker brands; and
  2. identify the flanker brands covered by their responses.

Commission staff is of the view that this type of information is relevant to this proceeding for all service providers to which RFIs were posed. Therefore, Commission staff asks that you file responses to these two questions, as applicable, or confirm that your initial filing already contained this information by no later than 10 September 2018.

Should you have any questions concerning this request for information, please contact Guillaume Leclerc by e-mail at

Yours sincerely,

Nanao Kachi
Director, Social and Consumer Policy
Consumer Affairs and Strategic Policy

cc: Distribution list

Bell Canada
Bragg Communications Incorporated, carrying on business as Eastlink
Cogeco Connexion Inc.
Northwestel Inc.
Rogers Communications Canada Inc.
Saskatchewan Telecommunications
Shaw Communications Inc.
TekSavvy Solutions Inc.
TELUS Communications Inc.
Videotron Ltd.
Xplornet Communications Inc.

Date modified: