Telecom Procedural Letter adressed to Mr. Harpreet Randhawa (VOIS Inc.)

Ottawa, 9 August 2018

Our reference: 1011-NOC2017-0117

BY EMAIL

Mr. Harpreet Randhawa
Director
VOIS Inc.
628 12 Avenue SW, Suite 210
Calgary, Alberta  T2R 0H6
vcc@vois.biz

Dear Mr. Randhawa:

Subject: Further information required regarding VOIS Inc. and Server Center Limited

On 27 April 2017, the Canadian Radio-television and Telecommunications Commission (CRTC or the Commission) published Telecom Decision 2017-115 and Telecom Order 2017-116 in which it found VOIS Inc. (VOIS) to have committed a violation of the Telecommunications Act (the Act). Specifically, the Commission found that VOIS was in contravention of the requirement, imposed under section 24.1 of the Act, that VOIS be a participant in the Commission for Complaints for Telecom-Television Services (CCTS). 

The CRTC ordered VOIS to take the necessary steps to restore its participation in the CCTS and to file proof with the Commission that it had done so.

In the time that has elapsed since those determinations were made, additional information has come to the Commission’s attention regarding an apparently related corporation, Server Center Limited (Server Center). It appears to the Commission that Server Center may also be providing retail telecommunications services while not participating in the CCTS.

In light of the above, the Commission requires that VOIS, Server Center, and Mr. Randhawa, in his capacity as sole director of both Server Center and VOIS, provide the following information, pursuant to subsection 37(2) of the Act:

  1. Does VOIS continue to offer or provide retail telecommunications services to residential or small business customers, including Internet service and/or telephone service?
  2. If so, provide the following:
    1. The number of subscribers to VOIS’s retail telecommunications services that fall within the scope of the CCTS’ mandate, for the past three fiscal years.
    2. The list of officers and directors of the company.
  3. If VOIS does not continue to offer or provide the above services to such customers, explain the steps taken by VOIS leading to the cessation of the services, including how customers were notified. If customers were transferred to another service provider, provide information about that transfer, including which service providers acquired the customers.
  4. Explain, with supporting documentation as appropriate, the relationship between VOIS and Server Center and describe the ownership structure of each company. For greater clarity, also provide a list of the shareholders of both corporations as part of your response to this question.
  5. What is Mr. Randhawa’s relationship with Server Center?
  6. Does VOIS or Mr. Randhawa have any ownership interest in Server Center? If so, describe the ownership interest and provide evidence of this interest.
  7. Does Server Center offer or provide retail telecommunications services to residential or small business customers, including Internet service and/or telephone service?
  8. If so, provide the following:
    1. The number of subscribers to Server Center’s retail telecommunications services that fall within the scope of the CCTS’ mandate, for the past three fiscal years.
    2. The list of officers and directors of the company.

This information is to be provided no later than 31 August 2018.

VOIS, Server Center, or Mr. Randhawa may designate information filed as confidential in accordance with section 39 of the Act and sections 30 – 34 of the CRTC Rules of Practice and Procedure.

Finally, the Commission reminds the recipient of this letter that failure by any party to provide the required information may result in a contravention of subsection 37(2) of the Act, which may constitute a violation under section 72.001 of the Act and could result in enforcement action against that party by the CRTC.

Sincerely,

Original signed by

Claude Doucet
Secretary General

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