ARCHIVED - Telecom Commission Letter Addressed to Elan Shedlaz (Assure Global Group)
This page has been archived on the Web
Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.
Ottawa, 3 August 2018
Our references: 8663-C12-201015470
RE: Assure Global Group – Obligations of local VoIP service providers with respect to 9-1-1 emergency service
Dear Mr. Shedlaz:
On 31 May 2018, Assure Global Group filed information related to its local VoIP 9-1-1 emergency service. This is to advise you that based on the information provided by Assure Global Group including the name of the 9-1-1 service provider, Commission staff is satisfied that Assure Global Group’s VoIP service meets its obligations for providing VoIP 9-1-1 service.
Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2. Finally, as of the date of this letter, Commission staff notes that Assure Global Group has completed the required information to be placed on the Commission’s list of Resellers and has a Basic International Telecommunications Service (BITS) licence.
It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter or, in the case of new companies, by the date the company begins offering service to consumers. The company is also responsible for meeting all ongoing regulatory filings to maintain its licences and registrations.
Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at http://www.crtc.gc.ca/eng/telephone8.htm.
Original signed by
Director, Dispute Resolution & Regulatory Implementation
- Date modified: