Telecom Commission Letter Addressed to Gunnar Halley (Microsoft Corporation)

Ottawa, 16 March 2018

Our reference:  8663-C12-201015470


Mr. Gunnar Halley
Senior Attorney
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399

RE: Skype Communications US Corp. – Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Mr. Halley:

On 5 March 2018, Microsoft Corporation filed information on behalf of its subsidiary Skype Communications US Corp. related to its Skype for Business local VoIP “PSTN Calling” 9-1-1 emergency service.

This is to advise you that based on the information provided by Skype Communications US Corp., including the name of its 9-1-1 service provider, Commission staff is satisfied that Skype Communications US Corp. meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2. Finally, as of the date of this letter, Commission staff notes that Skype Communications US Corp. has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s reseller list.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service. The company is also responsible for meeting all ongoing regulatory filings to maintain its licenses registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector
c.c.:  Wendy McClintock, CRTC, (819) 639-6211,

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