Telecom Commission Letter Addressed to Violeta Burany (telMAX Inc.)

Ottawa, 16 March 2018

Our reference:  8663-C12-201015470

BY EMAIL

Ms. Violeta Burany
Regulatory Manager
telMAX Inc.
720 Elderberry Drive
Oshawa, ON L1K 0V7
vburany@telmax.com

RE: telMax Inc. – Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Ms. Burany:

On 9 February 2018, telMAX Inc. filed information related to its local VoIP 9-1-1 emergency service.

This is to advise you that based on the information provided by telMAX Inc., including the name of its 9-1-1 service provider, Commission staff is satisfied that telMAX Inc. meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2. Finally, as of the date of this letter, Commission staff notes that telMAX Inc. has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s reseller list.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service. The company is also responsible for meeting all ongoing regulatory filings to maintain its licences and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission's website at http://www.crtc.gc.ca/eng/telephone8.htm.

Sincerely,

Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

c.c.:  Wendy McClintock, CRTC, (819) 639-6211, wendy.mcclintock@crtc.gc.ca

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