Telecom Commission letter addressed to Lee Patterson (Internexe Télécommunications)

Ottawa, 22 January 2018

Our reference:  8663-C12-201015470


Mr. Lee Patterson
Internexe Télécommunications
496 Knowlton Road
Lac-Brome, Quebec J0E 1V0

RE: Internexe Télécommunications – Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Mr. Crowe:

On 18 January 2018, iTéract Inc. dba Internexe Télécommunications (Internexe) filed information related to its local VoIP 9-1-1 emergency service. This is to advise you that based on the information provided by Internexe including the name of the 9-1-1 service provider, Commission staff is satisfied that Internexe’s VoIP service meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2. Finally, as of the date of this letter, Commission staff notes that Internexe has completed the required information to be placed on the Commission’s list of Resellers and has a Basic International Telecommunications Service (BITS) licence.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter or, in the case of new companies, by the date the company begins offering service to consumers. The company is also responsible for meeting all ongoing regulatory filings to maintain its licences and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

c.c.:Jimmy Lizotte, Director of Operations and Business Development,
Internexe Télécommunications,

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