Telecom Commission Letter Addressed to Mr. Simon Desrochers (Cogeco Communications Inc.)

Ottawa, 8 January 2018

Our reference: 8663-C12-201015470


Mr. Simon Desrochers
Advisor, Regulatory Affairs, Telecom
Cogeco Communications Inc.
Suite 1700
5 Place Ville Marie
Montréal, Québec  H3B 0B3

Re: Cogeco Communications Inc.Obligations of local VoIP service providers with respect to 9-1-1 emergency service for its business access-independent phone service

Dear Mr. Desrochers:

On 10 November 2017, Cogeco Communications Inc., on behalf of Cogeco Connexion Inc. (collectively Cogeco), filed information related to its local VoIP 9-1-1 emergency service for its business access-independent phone service. This is to advise you that based on the information provided by Cogeco including the name of the 9-1-1 service provider, Commission staff is satisfied that Cogeco’s VoIP service meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2 . Finally, as of the date of this letter, Commission staff notes that Cogeco has completed the required information to be placed on the Commission’s lists of Non-dominant Carriers, Resellers, and Competitive Local Exchange Carriers, and has a Basic International Telecommunications Service (BITS) licence.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter or by the date the company begins offering service to consumers. The company is also responsible for meeting all ongoing regulatory filings to maintain its licences and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

c.c.: Michel Messier, Cogeco Communications Inc.,

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