Telecom Commission Letter Addressed to Mr. Dennis Béland (Québecor Média Inc.)

Ottawa, 28 November 2017

Our reference: 8663-C12-201015470


Mr. Dennis Béland
Senior Adviser, Regulatory Affairs, Telecommunications
Québecor Média Inc.
612 St-Jacques Street. 15th floor
Montréal, Québec H3C 4M8

Re: Québecor Média inc. Obligations of local VoIP service providers with respect to 9-1-1 emergency service – information from Québecor Média inc. on behalf of its subsidiary, Vidéotron s.e.n.c. (Vidéotron), regarding nomadic VoIP service Appels Wi-Fi

Dear Mr. Béland:

On 27 October 2017, Québecor Média inc., on behalf of its subsidiary, Vidéotron s.e.n.c. (Vidéotron), filed information related to Videotron’s provision of local VoIP 9-1-1 emergency service in relation to nomadic VoIP service Appels Wi-Fi.

This is to advise you that based on the information provided by Québecor Média, including the name of the 9-1-1 service provider, Commission staff is satisfied that Videotron meets its obligations for providing VoIP 9-1-1 service in relation to this service. Commission staff also considers that the proposed customer notification text submitted by the company for review by the Commission is in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2 . Finally, as of the date of this letter, Commission staff notes that Videotron has a Basic International Telecommunications Service (BITS) licence and is appropriately registered with the Commission.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations.  The customer notification texts must be posted on the company’s website within five (5) business days of this letter.  The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS licence and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

c.c: Patrick Desy - Conseiller principal, Affaires réglementaires, Télécommunications,

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