Telecom Procedural Letter Addressed to David Watt (Rogers Communications Inc.)

Ottawa, 10 November 2017

Our reference: 8665-R28-201710442


Mr. David Watt
Senior Vice President, Regulatory
Rogers Communications Inc.
350 Bloor Street East, 6th Floor
Toronto, Ontario M4W 0A1

Re: Revised Wireless Code implementation – Rogers’ Part 1 application for an extension of time – Procedural request for an expedited process

Dear Mr. Watt:

On 3 November 2017, Rogers Communications Inc. (Rogers) filed a Part 1 Application with the Commission related to the implementation of Telecom Regulatory Policy 2017 – Review of the Wireless Code (TRP 2017-200).

In its application, Rogers requested to extend the date by which it would be required to implement certain provisions of the revised Wireless Code.

Rogers also made a procedural request that the timeline for comment on its application be abridged to 5 business days, and the timeline for the reply be abridged to 3 business days following the close of the comment period. Rogers submitted that the abridged timelines are necessary in order for the Commission to issue a determination on its application prior to the implementation deadline set out in TRP 2017-200.

While Commission staff is not in a position to provide assurances that a decision with respect to Rogers’ application will be rendered prior to 1 December 2017, Commission staff agrees that an expedited process would be in the public interest in the specific circumstances of this case.

While an expedited process limits the time afforded to other parties to comment on the application, such a process makes it more likely that a decision can be rendered within shorter timelines than would otherwise be the case. Staff considers that a timely determination of the substantive issues raised in the application will assist with consumers’ ability to make informed decisions about their wireless services, a key objective of the Wireless Code. 

Accordingly, Rogers’ request for an expedited process is approved. Interventions to the application are to be filed with the Commission by 17 November 2017, and Rogers’ reply is subsequently to be filed with the Commission by 22 November 2017. Intervening parties may address the following questions: should Rogers be required to notify all of its affected retail mobile wireless voice and data customers of (a) its anticipated delay in implementing specific provisions of the Wireless Code; (b) how this delay may affect them; and (c) how they may seek recourse or be credited for any amounts charged in excess of the Revised Code’s overage caps until Rogers fully implements the Code. If so, how? Rogers is to address the same questions in its reply.

Yours sincerely,

(Original signed by)

Nanao Kachi
Social and Consumer Policy
Consumer Affairs and Strategic Policy

c.c.:        Meghan Wawryk, CRTC

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