ARCHIVED - Telecom Commission Letter Addressed to Ms. Céline Poitras (Blake, Cassels & Graydon LLP (Blakes))

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Ottawa, 7 November 2017

Our reference: 8663-C12-201015470


Ms. Céline Poitras
Legal Counsel
Blake, Cassels & Graydon LLP (Blakes)
Suite 3000
1 Place Ville Marie
Montréal, Québec H3B 4N8

Re: BroadSoft, Inc. – Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Ms. Poitras:

On 26 October 2017, Blake, Cassels & Graydon LLP (Blakes) on behalf of BroadSoft, Inc. filed information related to BroadSoft, Inc.'s local VoIP 9-1-1 emergency service. This is to advise you that based on the information provided for BroadSoft Inc. including the name of the 9-1-1 service provider, Commission staff is satisfied that BroadSoft Inc.’s VoIP service meets its obligations for providing VoIP 9-1-1 service. Commission staff also notes that as of the date of this letter, BroadSoft Inc. has completed the required information to be placed on the Commission’s list of Resellers and has a Basic International Telecommunications Service (BITS) licence.

It is the company’s responsibility to ensure its customers understand their responsibility to provide 9-1-1 service to their own customers and to provide customer notification texts informing end-customers of any 9-1-1 service limitations. It is also the company's responsibility to ensure that its customers understand that notification texts must be posted on the company’s website within five (5) business days of signing a contract with BroadSoft, Inc. or by the date the company begins offering service to consumers. BroadSoft and the companies it is reselling services to are also responsible for meeting all ongoing regulatory filings to maintain their licences and registrations.

Finally, BroadSoft, Inc. is responsible to ensure upon signing an agreement with a company that the latter understands that it must register as a VoIP service provider and keep current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

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