Telecom Commission Letter Addressed to Mr. Francois Laflamme (SherWeb)

Ottawa, 4 October 2017

Our reference: 8663-C12-201015470


Mr.  François Laflamme
Directeur des produits – VoIP
Pièce 400
95, boul. Jacques-Cartier Sud
Sherbrooke (Québec)  J1J 2Z3

Re: SherWeb Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Mr. Laflamme:

On 18 September 2017, SherWeb filed information related to its local VoIP 9-1-1 emergency service. This is to advise you that based on the information provided by SherWeb including the name of the 9-1-1 service provider, Commission staff is satisfied that SherWeb’s VoIP service meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2 . Finally, as of the date of this letter, Commission staff notes that SherWeb has completed the required information to be placed on the Commission’s list of Resellers and has a Basic International Telecommunications Service (BITS) licence.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter or by the date the company begins offering service to consumers. The company is also responsible for meeting all ongoing regulatory filings to maintain its licences and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

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