ARCHIVED - Telecom Commission Letter Addressed to Mr. W.N. (Bill) Beckman (SaskTel)

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Ottawa, 28 September 2017

Our reference: 8740-S22-201706459


Mr. W.N. (Bill) Beckman
Senior Director - Regulatory Affairs
2121 Saskatchewan Drive
Regina, Saskatchewan S4P 3Y2

Re: Tariff Notice 343 – General Tariff – Integrated Business Communications Service

Dear Sir:

On 1 August 2017, the Commission received an application by SaskTel, under Tariff Notice 343, in which the company proposed to revise its General Tariff – Basic Services, Integrated Business Communications (IBC) Service.

Commission staff is continuing its analysis of this application, including reviewing the price floor tests filed by SaskTel. Consequently, this application will not be disposed of by the 45th business day following receipt. However, the Commission intends to issue a final decision within 90 calendar days of the date of the initial application.

Paragraph 28(1) (a) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure provides that the Commission may require parties to file information or documents where needed.

SaskTel is requested to provide comprehensive answers, including rationale and any supporting information, to the attached questions by 13 October 2017.


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

c.c.: Joanne Baldassi, CRTC, 819-997-3498,

Attach. (1)

Requests for information

Report on the Economic Evaluation of the General Tariff of Integrated Business Communications Service (IBC)

  1. Refer to Table 3a in Appendix 1 of Attachment 1 (Report on the Economic Evaluation of the General Tariff of Integrated Business Communications Service (IBC)) dated 1 August 2017, filed as part of TN 343.

    Provide an update of this table reflecting the lowest term and volume contract available for both the Basic Package and the Standard Package.

  2. Refer to Table 10 in Appendix 1 of Attachment 1 filed as part of TN 343.

    In addition, refer to Table 10 in Appendix 1 of Attachment 1 (Report on the Economic Evaluation of the General Tariff of Integrated Business Communications Service (IBC)) dated 20 November 2014 filed as part of TN 304.

    For each of the following expenses (i) Other expenses causal to service, (ii) Service Provisioning expenses causal to demand and (iii) Other expenses causal to demand, provide a detailed explanation as to why the costs have decreased significantly between 20 November 2014 and 1 August 2017.

    Proposed tariff pages

  3. On page 543 of the current General Tariff, Item 200.7, section 4. c) 1. IBC Training, SaskTel identifies rates for both Customer Administrator Training and optional Additional Training (Hourly). Under proposed tariff page 543, section 4. c) 1., SaskTel is proposing to remove these rates and instead include the following sentence: “Such training must be done by SaskTel at a charge to the customer using SaskTel’s then current rate“.

    Identify the tariff item in which the current training rate is included, and explain why SaskTel has not cross-referenced that tariff item in proposed section 4. c) 1. In addition, confirm whether customers will be provided with this rate prior to agreeing to pay for this service.

  4. In its covering letter, SaskTel noted that it proposes to make the video calling feature available on a forborne basis, and the company removed this service from the list of features available to IBC customers in the proposed tariff pages. Identify where the Commission forbore from regulating video calling.

    Customer letter

  5. In Attachment 2, SaskTel explains the proposed changes to the IBC service to customers. The company indicates that customers on Enhanced and Premium Packages will be moved to the Standard Package with the IBC Collaboration Add-on.

    Identify which features fall into the IBC Collaboration Add-on group of features, and confirm that Enhanced and Premium Packages customers will not be subject to the IBC Package Change service charge as a result of the withdrawal of the Enhanced and Premium Packages.

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