Telecom Commission Letter Addressed to Mr. Sean Ward (West Unified Communications Services Canada, Inc.)

Ottawa, 29 August 2017

Our reference:  8663-C12-201015470

BY EMAIL

Mr. Sean Ward
Associate Counsel
West Unified Communications Services Canada, Inc.
40 Hyperion Court
Kingston, Ontario L7K 7K2
sward@west.com

RE: West Unified Communications Services Canada, Inc. Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Mr. Ward:

On 20 April 2017, West Unified Communications Services Canada, Inc. (West) filed information related to its local VoIP 9-1-1 emergency service. This is to advise you that based on the information provided by West, including the name of the 9-1-1 service provider, Commission staff is satisfied that West meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2 . Finally, as of the date of this letter, Commission staff notes that West has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s list of Resellers.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter or by the date the company begins offering service to consumers. The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS licence and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at http://www.crtc.gc.ca/eng/telephone8.htm.

Sincerely,

Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

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