Telecom Commission Letter addressed to Mr. Mike Schoenberger (Sunco Communication and Installation Ltd.)

Ottawa, 2 August 2017

Our reference: 8663-C12-201015470


Mr. Mike Schoenberger
Sunco Communication and Installation Ltd.
18961 – 111 Avenue
Edmonton, Alberta  T5S 2X4

RE: Sunco Communication and Installation Ltd. Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller

Dear Mr. Schoenberger:

On 4 May 2017, Sunco Communication and Installation Ltd. filed information related to its local VoIP 9-1-1 emergency service.

This is to advise you that based on the information provided by Sunco Communication and Installation Ltd., including the name of its 9-1-1 service provider, Commission staff is satisfied that Sunco Communication and Installation Ltd. meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21) Footnote1 and Telecom Decision 2005-61) Footnote2.  Finally, as of the date of this letter, Commission staff notes that Sunco Communication and Installation Ltd. has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s reseller list.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service.  The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS and reseller registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service.  These regulations can be found on the Commission’s website at


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

c.c:  Wendy McClintock, CRTC, (819) 639-6211,

Date modified: