ARCHIVED - Telecom Procedural Letter Addressed to the Distribution List

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Ottawa, 19 July 2017

Our reference: 8638-T66-201607433


To: Distribution list

RE: Telus Part 1 Application – Clarification of Decision 2016-171 (Cancellation Policies) – Further Process

To whom it may concern,

In its part 1 application, Telus Communications Company (Telus) requested that the Commission clarify certain aspects of Decision 2016-171, Quebecor Media Inc. - Prohibition of 30-day cancellation policies - Application regarding pro-rated refunds for cancelled services (Decision 2016-171).

In November 2016, Telus submitted responses to questions from Commission staff, parties had an opportunity to reply, and Telus submitted its final reply in December 2016.

In their submissions, several parties argued that Telus’ application should be considered as a request to review and vary Decision 2016-171. In reply, Telus disagreed on this point.

Pursuant to section 62 of the Telecommunications Act (the Act), the Commission may, on application or on its own motion, review and rescind or vary any decision made by it.

In the event that the Commission ultimately determines that Telus’ application is to be considered an application to review and vary a prior decision, additional information will be required on the record of the proceeding in order to make a final disposition.

Given the above, and in the interest of procedural fairness, Commission staff considers that Telus should have the opportunity to make further arguments to address the criteria for review and vary applications set out in Telecom Information Bulletin CRTC 2011-214, Revised Guidelines for Review and Vary Applications. Commission staff further considers that parties to the proceeding should have the opportunity to comment on Telus’ further submission and that Telus should have the opportunity to submit final reply comments.

To this end, Telus’ submissions addressing the review and vary criteria are to be filed no later than 14 August 2017. Parties may comment on only any new information raised in Telus’ responses no later than 24 August 2017. Telus may reply to these further comments no later than 5 September 2017. All documents must be received, not merely sent, by the dates specified above. To facilitate accessibility and administrative processing, submissions should be provided in a single document.

A copy of this letter and all related correspondence will be added to the public record of the proceeding.

Parties that wish to designate information contained in their submissions as confidential must do so in accordance with the Act and with the CRTC Rules of Practice and Procedure:Footnote1


Original signed by

Véronique Lehoux
Director General, Strategic Policy
Consumer Affairs and Strategic Policy

Scott Shortliffe
Chief Consumer Officer and
Executive Director
Consumer Affairs and Strategic Policy

Distribution List

Bell Canada:
Quebecor Media Inc.:
Public Interest Advocacy Centre:
Canadian Network Operators Consortium:

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