Telecom Commission Letter Addressed to Christopher Hickey (Canadian Network Operators Consortium Inc)

Ottawa, 24 May 2017

Our reference:  1011-NOC2017-0049


Mr. Christopher Hickey
Director, Industry Affairs
Canadian Network Operators Consortium Inc.
107-85 Curlew Drive
Toronto, Ontario  M3A 2P8

RE:  Review of the competitor quality of service regime, Telecom Notice of Consultation 2017-49 – Requests for information

Dear Sir:

Pursuant to the procedure set out in Review of the competitor quality of service regime, Telecom Notice of Consultation 2017-49, 23 February 2017, attached are requests for information from Commission staff to the Canadian Network Operators Consortium Inc. (CNOC).

Responses to the requests for information in the attached Appendix are to be filed with the Commission by 23 June 2017.

Responses are to be provided in a single document to facilitate accessibility and administrative processing. However, any information provided in spreadsheet format should be attached as an appendix, in MS Excel format.

Please contact Laurie Ventura ( at 819-997-4589 should you have any questions in regard to this letter.


Original signed by

Kay Saicheua
Director, Competition and Emergency Services Policy
Telecommunications Sector

c.c.:  Laurie Ventura, CRTC, 819-997-4589,
Eric Macfarlane, CRTC, 819-997-4389,
Josiane Lord, CRTC, 819-576-2568, josiane.lord@crtc,gc,ca
Sylvie Labbé, CRTC, 819-953-4945,

Attach. (1)


Questions for CNOC:

  1. Refer to paragraph 57 of your intervention where you submitted that services included in the competitor quality of service (Q of S) regime should satisfy two criteria: (1) those services should be mandated wholesale services; and (2) those services must be deliverable at different Q of S performance levels. Clarify what your second proposed criterion refers to (i.e. what you mean by different Q of S performance levels), and provide examples of those performance levels.
  2. Do your members compile information about their wholesale service providers’ average service delivery time associated with the provision of mandated services to your members’ end‑users? If so, provide this information for 2014 to 2016 on a monthly basis for service installation, repair, and any other service changes, for at least your 10 largest members. If available, also provide a breakdown of the information requested above for each of these members’ wholesale service providers.
  3. Identify, and quantify to the extent possible, any barriers to switching wholesale service providers for mandated wholesale services. For example, outline any initial network-related investment as well as any cost to migrate customers over to a new underlying wholesale service.
  4. Provide your views on the feasibility of negotiating the inclusion of Q of S intervals in any off-tariff agreement for mandated wholesale services. Where members have completed or attempted this in the past,
    1. explain the process the member undertook;
    2. identify the other party, the wholesale service(s) in question, and any associated intervals; and
    3. describe the desired outcome, and the actual outcome, of the negotiation.
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