ARCHIVED - Telecom Procedural Letter adressed to Bram Abramson (TekSavvy Solutions Inc.)

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

Ottawa, 24 May 2017

Our reference:  1011-NOC2017-0049


Mr. Bram Abramson
Chief Legal and Regulatory Officer
TekSavvy Solutions Inc.
800 Richmond Street
Chatham, Ontario  N2M 5J5

RE:  Review of the competitor quality of service regime, Telecom Notice of Consultation 2017-49 – Requests for information

Dear Sir:

Pursuant to the procedure set out in Review of the competitor quality of service regime, Telecom Notice of Consultation 2017-49, 23 February 2017, attached are requests for information from Commission staff to TekSavvy Solutions Inc. (TekSavvy).

Responses to the requests for information in the attached Appendix are to be filed with the Commission by 23 June 2017. TekSavvy may respond on its own behalf or in conjunction with the Canadian Network Operators Consortium Inc.’s response.

Responses are to be provided in a single document to facilitate accessibility and administrative processing. However, any information provided in spreadsheet format should be attached as an appendix, in MS Excel format.

Please contact Laurie Ventura ( at 819-997-4589 should you have any questions in regard to this letter.


Original signed by

Kay Saicheua
Director, Competition and Emergency Services Policy
Telecommunications Sector

c.c.: Laurie Ventura, CRTC, 819-997-4589,
Eric Macfarlane, CRTC, 819-997-4389,
Josiane Lord, CRTC, 819-576-2568, josiane.lord@crtc,gc,ca
Sylvie Labbé, CRTC, 819-953-4945,

Attach. (1)

Questions for TekSavvy:

  1. Not including any reports submitted to you by your wholesale providers, does your company compile information about your wholesale service providers’ average service delivery time associated with the provision of mandated services to your end-users? If so, provide this information for 2014 to 2016 on a monthly basis for service installation, repair, and any other service changes. If available, describe and provide a breakdown of the information requested above for each of your wholesale service providers.
  2. Identify, and quantify to the extent possible, any barriers to switching wholesale service providers for mandated wholesale services. For example, outline any initial network-related investment as well as any cost to migrate customers over to a new underlying wholesale service.
  3. Provide your views on the feasibility of negotiating the inclusion of quality of service intervals in any off-tariff agreement for mandated wholesale services. Where your company has completed or attempted this in the past,
    1. explain the process you undertook;
    2. identify the other party, the wholesale service(s) in question, and any associated intervals; and
    3. describe the desired outcome, and the actual outcome of the negotiation.
Date modified: