ARCHIVED - Telecom Commission Letter Addressed to Samer Bishay (Ice Wireless) and Howard Slawner (Rogers Communications Canada Inc.)

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Ottawa, 18 April 2017

Our reference: 8620-J106-201601633


Mr. Samer Bishay
President & CEO
Ice Wireless
675 Cochrane Drive, 6th floor, East Tower
Markham, Ontario L3R 0B8

Mr. Howard Slawner
Vice President, Regulatory Telecom
Rogers Communications Canada Inc.
350 Bloor Street East, 6th Floor
Toronto, Ontario  M4A 0A1

Re: Follow-up to Telecom Decision 2017-57– Ice Wireless Inc. – Application regarding roaming on Rogers Communications Canada Inc.’s network by customers of Ice Wireless Inc. and Sugar Mobile Inc.

Dear Mr. Bishay and Mr. Slawner:

In Telecom Decision CRTC 2017-57Footnote1 , the Commission determined that Ice Wireless Inc. (Ice Wireless) had improperly allowed the end-users of Sugar Mobile Inc. (Sugar Mobile) to obtain permanent, rather than incidental, access to Rogers Communications Canada Inc.’s (RCCI) cellular network. The Commission directed Ice Wireless to file the following:

The Commission also stated that, should Ice Wireless fail to comply with the directions and continue to permit Sugar Mobile to make unauthorized use of RCCI’s network, RCCI may cease providing mandated wholesale roamingFootnote2 to Ice Wireless starting no earlier than 1 May 2017.

In letters filed with the Commission on 30 March, 3 April, and 7 April 2017, Ice Wireless provided its plan to comply with the decision and requested an extension of the 20 April 2017 delay, citing, amongst other things system updates requirements and that it needed to communicate with many customers and manually assess unauthorized use of RCCI’s network. In a letter dated 11 April 2017 filed with the Commission, RCCI stated that it was generally satisfied by Ice Wireless’ proposal.

In light of the technical and logistical challenges noted in the Ice Wireless submissions and Rogers’ position that it is generally satisfied with Ice Wireless’ proposal, the Commission extends the deadline for Ice Wireless to file confirmation with the Commission that it has implemented its plans from 20 April 2017 to 22 May 2017. In the circumstances, Ice Wireless can proceed with its plans to bring itself into compliance with Telecom Decision 2017-57 having regard to the modified deadline, and that, as agreed between Ice Wireless and RCCI:

The Commission also extends the date by which RCCI may cease providing mandated wholesale roaming to Ice Wireless from no earlier than 1 May 2017 to no earlier than 1 June 2017 if Ice Wireless fails to comply with the above.


Original signed by

Danielle May-Cuconato
Secretary General

c.c.:  Christian Tacit,

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